All of you people are complaining about cancelling service, collection calls, an faulty equipment...first off if you thoroughly read your contracts before signing rather than behaving like a child at Christmas due to all the free equipment maybe you wouldv'e seen that fine print of 36 month contract. Which you had already been informed of from the technician over the phone before the installation department even came to your house! Which I know for a fact cause I work for the sales department!!! As for collection calls...you get those from not paying your bill. Just like credit card companies do as well. If you'd pay your bill which you agreed to in the first place...you wouldn't get called. So pay your bills!!! Take responsibility for yourselves an stop bad mouthing Monitronics due to you being irresponsible! Monitronic's has saved many lives, homes, pets, an priceless items an keepsakes for 1000's of people maybe if all those people took as much time telling their stories as all of you "unsatisfied wronged customers" which is 100% due to your own negligence than maybe we'd be able to save more people from tragedies!!!

No tracking provided on the status of canceling your service when you send them the letter they ask for in the mail.
Customer service actively works to prevent you from cancelling even when you are beyond your contract and have very clearly stated that you have acquired a different alarm system and their hardware is no longer installed.
Odd how a company that has no contact from your alarm system for over 3 months and never tried to contact you about it can claim to be monitoring that system... Were I less trusting I would suggest theat their monitoring claims were fraudulent...