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Monotronics Home Security System

United States,
Texas

Consumer complaints and reviews about Monotronics Home Security System

Sandy Witt Send email
 
Feb 28, 2012

Harresment

Two sales people from Monitronics came by my home about two years ago and convinced my husband to let them install a free alarm system into our home. They said everything would be free except for a small monthly fee. My husband was very ill at the time and he agreed to let them install it just to get rid of them. About a year later our home underwent major renovations by the VA to make it handicap accessible to accommodate my husbands medical needs. At the time of the renovations the contractor disconnected and removed all of the alarm equipment. I continued to pay the monthly fee, even though it had been removed and never replaced, for approximately 9 more months. In January of 2011 my husband passed away due to chemicals he was exposed to in the Marine Corps during the Viet Nam war. I called Monitronics and informed them that my husband had passed away and I could send them a copy of the death certificate. But, they informed me that wasn't necessary. I was told that just because he had died and the equipment was disconnected and removed I would still have to continue to pay them until 2014. They have been calling my home now everyday, 5 an 6 times a day and sending me threatening notices in the mail for the past several months. I finally had my home phone disconnected, but somehow they obtained my cell number and have been harassing me on my cell everyday. I have explained the situation several times to them and told them that Tom passed away over a year ago. It is going on 2 years since the alarm system was disconnected and removed. I am a widow of 42 years of marriage with a physically challenged teenage son without a father. I have to deal with major situations daily and I don't need the additional added stress of having this unwanted harassment ----- can you help me with this matter?
Rkindorf Send email
 
Feb 28, 2012

Harresment

Sadly they wil win

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