Worst experience ever! Bought a section couch, got talked into the "protection plan", Part broke & a section started to go. I put in a claim on 01/06/2021, it is now been almost a year & they continue to string me along. No call backs, no emails back, wait on phone for hours or they call back only to hang up. Each time I am able to talk to someone they give the same B.S. line about how they are checking into it. Pathetic customer service and total waste of your money. They don't pick up calls and don't even respond to online notes. They hope we will get so frustrated that will automatically Stop checking.Shame on ANY company that utilizes their insurance & feed it to the paying customers. I am beyond frustrated with MFS, they are terrible. The Better Business Bureau, Consumer Protection nor yelp can/will do anything about it. It is time we get lawsuits started to bury this shitty company.