The product is great but the engine is not. It broke after 3 weeks. I purchased a seven year warranty and followed the instructions to return it. I called to check on the status and was told I probably should have sent a check with it. The warranty I purchased does not mention any payment for repairs and I followed the instructions to a T. After explaining this to the customer service lady, she checked on it and said they would process it soon and send a replacement.

The problem is, the thing broke after three weeks. Plus the customer service people have no idea what they are talking about. Hopefully I just got a bad unit because I do like it. However, I would not recommend buying this. I would buy a Vita Mix next time.

who ever buys stuff off the tv are suckers, why you think they put it on tv and not selling in stores because, they know.