Don't use them
I met with their representative a couple of days ago. He was nice, and didn't use any high pressure tactics. I looked at his numbers, and was impressed with the plan. I reviewed the Truth In Lending statement which is a one of the documents that your lender must provide for you within three business days after you make an application for a mortgage loan. The information from this form comes directly from certain charges shown on your Good Faith Estimate. The existing one that I had from my 6.5% fixed loan that I got 5 years ago showed that I was borrowing $129K, and after paying off the loan, I would have paid around $300K total. His document showed that I was borrowing $127K, and would pay $188K through the life of the loan. This was based on worse case scenario: a rate of 2.5% for three years, increasing the max of 1% per year to the maximum it can increase, which is 7.5%. At this point I will have paid much more of the principal off. My current loan pays $115 out of the $938 payment to principal. The plan he was offering starts out at a payment of $627 with around $260 of which goes to principal. With the lower payment, I can pay off even more of the principal (which is allowed without penalty), before the possibility of the interest going up. Because of what I have read about this company, and what I consider less than professional marketing of their service, I am going to take these numbers to a couple of mortgage companies and banks, and see if they can match them, or if they are correct. If they are, then I don't care about all of the other stuff. I don't deny the annoying phone calls, and agree that them coming to your house is unusual, and may be considered high pressure, but I keep asking myself "If they're that bad, why are they #1 in the nation in VA loans?" I also wonder why my bank didn't mention this plan, which was developed by the VA to help veterans and passed by our legislators (not that they always do everything right). In short, I'm going to let the numbers do the talking. If no one can beat the numbers that I got from MIC, then I will refinance with them.