My Movado Elipse was working fine but after four years i took it to my jewelry store for a battery. They could not get one of the screws out so they sent it to Movoda Service [Remember the watch was working pefectly when sent to them.] Movado informed us that the watch needed all gaskets replaced and a new movement, $280.00. I refused to pay to repair a working watch. They sent it back---- NONworking even after i paid to put a battery in it. I have since talked to two other stores who said this is pretty typical of Movado Service and is why they no longer handle Movodo. BEWARE!

Toward the end of 2007 I purchased a Concord Watch from a Movado company store. In about a month the pin on the band fell out and I went to a Movado store in Boca Raton, FL where they took it into the rear of the store and said that it was now 'repaired'.

In early September 2008 I was at a sales conference and the pin again fell out but this time the watch fell off of my arm and fell to the hard floor breaking the crystal.

I tried to take it to there Moonachie repair facility but they refused to accept it stating that I would have to bring it to Paramus (Sep 29) where they would mail it to Moonachie. (sic?) I would receive what they called 'Quick service' with a response in a few weeks. The estimate was dated 10/16/08, which totaled $690.96. when I told them that the watch was faulty they claimed that the Paramus store had no right to fix the watch. (Like I would know that) but that they would give me a courtesy discount of 30%. This was and is unacceptable to me. When I asked about the warranty they said that it was limited and that if I wore the watch it was my responsibility.

Frankly you have to be nuts to buy from a company like that!

NO MORE MOVADO, period, purchased a watch $1300, 00 in Macy's 3 years ago, Movado mnf. warranty was for 2 years, lately watch didn't keep time accurately, left it for check up, with promise that I will receive e-mail with estimate, week later, upon my phone call, was informed that watch needed maintenance (repair???) and cost for "maintenance" on watch is $ 300.00 ?. Watch was working, never abused, ladies watch, with no damage, no any impacts, falls or else, most that were needed is cleaning, this is mechanical watch, Watch that need $300.00 "cleaning service" after three years of modest ware is poor construction, low quality, my choice is to forget about it or to look for another watch repair. STAY AWAY FROM MOVADO WATCHES and MOVADO GROUP, chose other options, don't buy something that you will need to repair, discard used watch and by new one, $300.00 for barely and gently used watch paid $1300.00 is ridicules, company with a such short term business plan will end as deserved, hope it will happened soon and less customers will experience this what I have experienced .