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MTA

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New York

Consumer complaints and reviews about MTA

Yolanda Fonseca Send email
 
Nov 25, 2020

Lateness

Once again to repeat. The B1 MTA city bus is in need of better scheduling services and time management on being on time. Late, all the time. Their time scheduling never meet the people standards. Late all the time. Looking at the driver and even say anything its not worth the attitude they give. Get it together please. l need to be on time not extra time leaving out earlier when even that doesn't help. Professionalism is out the window. Why? Be late just follow the schedule please.
RonnyGO Send email
 
Jul 18, 2020

BUS Driver

The bus driver on the B17 Brooklyn this morning 7-17-20 pulled got out and said you know I have 10 min. before I start. I replied ok we just have to wait we have no choice. He rolled his eyes at me. went back on the bus for abot 5 min. then left the bus and started walking down the street. He did not come back until about a half hour. This is was very mean of him to have us waiting a while before he came back.

Bus : # 7101
Time: 7:00am - 7:30am waiting on him to come back to he bus. East 80th Street Canarsie Brooklyn.

Please look into this matter.
Percy Palmer Send email
 
May 28, 2020

pregnant woman refuse front door entry

May 28, 2020 7:48 AM Incident happened in Manhattan going north on 10th avenue M-11 bus, bus# 4004. Driver refused to allow 7 month pregnant woman front entry on the bus. This is unforgivable. An elderly woman on the bus offered to help her to get on because the back of the bus was very high for the pregnant woman. MTA should be ashame of themselves. Oh! And the pregnant woman did have on a face mask.
Percy Palmer Send email
 
May 28, 2020

refuse front door entry

May 28, 2020 7:48 AM Incident happened in Manhattan going north on 10th avenue M-11 bus, bus# 4004. Driver refused to allow 7 month pregnant woman front entry on the bus. This is unforgivable. An elderly woman on the bus offered to help her to get on because the back of the bus was very high for the pregnant woman. MTA should be ashame of themselves. Oh! And the pregnant woman did have on a face mask.
Jahangelo124 Send email
 
Aug 7, 2018

Racially Profiling

Today 08/07/2018 My son Jahangelo Caesar Jr. was kicked off MTA/NYCTA #4856. The bus driver told him " I know you, you like to catch the bus for free. My son has a MTA to go Metrocard. It has over $31.00 on the card. This incident occurred approximately 9:30 am on this day 8/7/2018. I am an MTA employee I am a Car Inspector my disappointment is beyond words. My son wanted to follow in my footsteps. He just told me Dad " I don't think I wanna work for Transit anymore
[email protected] Send email
 
Jun 27, 2018

Bus Driver

At 12:15 pm my daughter was taking the Cambria height Q27 bus from her school. As she got in she realized that her metro card is missing. She asked the driver if she can ride on the bus but he strictly said "Get Out". All the other kids were allowed on the bus. She stepped out and got panic and trying to figurecout how to get home since she has no money on her. The school is about 2.8 miles away from my house. It would take her an hour to reach home. She started walking but end up calling me. I had to leave work to puck her up. My complaint is for that driver who left my daughter abandon on the street. She's only 15 years of age. I don't the drivers name but she was taking the Q27 from bayside in the intersection of Long Island Expressway and Springfield Boulevard at 12:15 pm. The driver is bald and is African American looking. I'm a disappointment parent of 9th grade student who was trying to come home. My contact # is 5163246568. I have all her friends as a witness who were able to go on board.
Moxruby Send email
 
May 23, 2018

Rude bus driver, not nice and made me feel uncomfortable.

So I pay like every other bus ride every single day Monday through Friday and I ride the x17a..... I like to sit in the front row becuase when I ride in the back I get sick. This bus driver who is driving bus number 2533 on Wednesday morning may 23, 2018 middle to upper age man is angry that he can’t sit with his friends and talk in the morning becuase I sit in the seat he wants his friends to sit in. Well this morning he yelled at me and tried to belittle me in front of people I do not know. I’d like to share this information and get any info I can receive about how I can escalate this to the proper people. This drive is rude and nasty and has no right to do what he did. Please someone respond with a number or an email of someone I can contact through the mta to help me with this matter.
j2seditious Send email
 
May 6, 2018

Bus - B41

One pedestrian awaiting the 6:48PM B41 arrival @ Flatbush Ave/end of E. 46th St (between avenues N + O, Bklyn, NY) was passed when there were clearly very few passengers aboard. The driver appeared to have slowed down nearing the stop, only to speed-off again without picking-up the passenger. -- Happening WAY too frequently w/ B41 line!
DonnasDen Send email
 
Oct 24, 2017

Rude driver

Express Bus X 63 5:07 at 57 th Street & 3 Ave. 2251
I said one second with my index finger up and the doors were still open and he started closing the doors and I said she’s right here! He opened the door and said once its closed that’s it. I said she is an elderly lady. AND another woman was coming from 2nd Ave too. I said how could you not wait then I said what Bus is this because I’m going to complain and then he said something and I turned back and asked him what did he say?
And he said “do I want his home address too?
Is this the type of training you have for your drivers? Shame on you! Unexceptable Ride from a daily commuter.
Manuelg85 Send email
 
Sep 19, 2017

Skipping stops

Q38 bus going towards Penelope Ave made a left on 57 Avenue after stopping at 99st and 58 Ave, I was sitting at 98st and 57ave, which is the next stop and I saw the bus turn on 57 skipping both my stop and the next stop christie Ave and 99st, I been waiting in the bus for 25 minutes then this happens, there was people waiting here and bus was empty. This happen at 4:14 scheduled stop.
CPWHarris Send email
 
Jul 23, 2017

Left at Stop

The Bus driver did not stop at the stop. He just looked at me and kept going like I wasn't waying my hands.The Bus was not full nor did he have intentions of stopping at the stop. Q37 towards south ozone park Sat, July22nd at 4:02pm. Please give me a reasonable response on why this happened. I am a City Worker just like this gentleman of oriental decent! This is the stop I always use to go home. It takes the bus a while to come so, Y just leave me here? I am very disappointed with this driver!!! The stop was park lane & Abingdon. I would appreciate this not happening again. I'm very tired and want to go home after a long day of work. I was not able to get the bus number to identify this worker.

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