I have dstv compact 80% of the channels dnt work there is no picture or no sound this has been going on for over a month you paying for compact but you gt sumthing els it so frost rating when you sit to watch your favorite channel and all you get is nothing

To whom it may concern....

last week on the 23rd of July at about 11:08: AM i received an sms stating that Multi Choice will be debiting an amount of R 503 for my Compact Dstv Account.

i then immediately jumped on the phone and called the call centre on 0215082222 and i spoke to Xolani (call Ref: 87173368-I402) one of the few things i noticed was
1. my details were changed my Name was changed to my Password i dont know which names they had saved in the system for my password. after she verified my details she then confirmed the amount was indeed R503 and when i asked her why am i paying almost double the amount when the package is R399, she told me i was given an unauthorized discount in march.

i explained to her why i was given the discount and also told her i should have been made aware of that prior to them sending me sms about wrong debit amounts. i also asked why only debit me now when the discount was issued in march. she could not answer me.

i then asked to speak to her Team Leader maybe he can give me answers to my questions. after 10 minutes of being on hold she came back and told me the "team Leader does not want to come to the phone he said his busy" thats when i got very annoyed. and asked her to tell the team leader to contact me.


a few hours later after no word or call from the team Leader ( Lucky Legodi) i then called back and spoke to Leven whom also sounded like she doent know what she was doing and lacked knowledge of her job position. she soon passed me over to Monique who was also not much of a help. they both Transferred me to Cowen who spoke to me for a few seconds and put me back on hold i was on hold for over 30 minutes until i gave up and dropped the call. (call ref: 87173368-I405)

on the 24th i called and spoke to Lizen Greef (call ref: 87173368-C1) she was also very incompetent i felt like i was dealing with untrained consultants that expected me to tell them how to do their jobs. this lady firstly did not cancel my debit order as per my request. she also kept on putting me on hold saying she's consulting with her team members. she later came back and said they have fixed the issue if they debit more than 399 i should call in on monday and quote this ref number and an imeediate reversal will be done in my account. (2ec306aa-783d-446c-841a-2dd1f6f71912).

today the 30th of july 2019 i called in at about 09:30 and i spoke to Sinobhongo call ref(87173368-I412) this guy was the worse of the worse he literally told me listening to the calls will waste time the easy solution is to escalate the matter to the accounts department. i then asked him to get me someone that will be willing to listen to the calls if he cant do it or get me someone that can liste to the call. he then called his team leader by the name of Nosihle in the PE Branch. she did promise to escalate the matter to the relevant people and also promised to contact me back as soon as she's concluded her investigation.

my concern here is everytime something goes wrong with my account i end up spending me on calls and speaking with very unfriendly and so willing to help consultants and these people from Multi Choice that always promise to get back to me but they never do.

I am disappointed in the service I have been receiving from multichoice, dstv.
I took the price lock R549 package in July, in December and January I paid it short, I only paid an amount of R200 for both months, (i was on holiday).
So with the package being R549 and I paid R200, meaning my areas amount will be R349 for December and January, this should add up to R698 (ARREARS).
On the 7th February my service was disconnected, I left it thinking i would have to pay this arrears amount of R698 first for it to reconnected. NO NOT THE CASE.
I called dstv in the month of March wanting to know what is going on, if I pay my arrears amount am i going to be reconnected. The first person I spoke with was so stupid and incompetent, did not understand what I was trying to tell him, that my service has been off. He wanted me to pay an amount of R1796 and then my service will be reconnected up untill that specific date i made that call.
We spoke, it went back and forth getting nowhere.
Then i called again and spoke with Nomsa, she informed me if I pay my arrears which are the R698, my service will be reconnected. I paid amount of R700 on the 29 March 2019. My service is still disconnected till this day.
I called on the 02 April 2019, the operator voice told me there I must pay R1689 and my service will be activated till 3 April 2019 which is todays date. This means I will be paying for services I never had the luxury of; this is unacceptable, if i had the pleasure of watching dstv knowing Im in arrears, I would have paid it gladly, but it was off. One of the consultants even told me, when it went off, why did i not call in and inform dstv it’s off.
The consultant also told me, it’s a fixed contract so the billing will continue, if that is the case why was i not informed, that this will happen if i do this, and billing continued, why did my service not continue.
The consultant who was supposed to get back to me never did, she told me she will refer my matter to the decoder department and get back to me, as yet still nothing.
I am not paying this amount of R1689 for the month of February and March because I never had the luxury of dstv, if there is a fee to be paid for installation and the decoder I will gladly pay that but not the amount that is requested for services I never received, even now for this month of April it is still being billed but it is disconnected. If this is how they want to make their money, it is bull.

If this matter is not sorted soon, i am taking this to the ombudsman, either my payment plan be sorted, the correct amount is loaded or i cancel this whole thing, and still not pay that money that they say I owe.

I will rather cancel all this and subscribe to Netflix. But i will not pay for something I never recieved.

I am disappointed in the service I have been receiving from multichoice, dstv.

I took the price lock R549 package in July, in December and January I paid it short, I only paid an amount of R200 for both months, (i was on holiday).
So with the package being R549 and I paid R200, meaning my areas amount will be R349 for December and January, this should add up to R698 (ARREARS).
On the 7th February my service was disconnected, I left it thinking i would have to pay this arrears amount of R698 first for it to reconnected. NO NOT THE CASE.
I called dstv in the month of March wanting to know what is going on, if I pay my arrears amount am i going to be reconnected. The first person I spoke with was so stupid and incompetent, did not understand what I was trying to tell him, that my service has been off. He wanted me to pay an amount of R1796 and then my service will be reconnected up untill that specific date i made that call.
We spoke, it went back and forth getting nowhere.
Then i called again and spoke with Nomsa, she informed me if I pay my arrears which are the R698, my service will be reconnected. I paid amount of R700 on the 29 March 2019. My service is still disconnected till this day.
I called on the 02 April 2019, the operator voice told me there I must pay R1689 and my service will be activated till 3 April 2019 which is todays date. This means I will be paying for services I never had the luxury of; this is unacceptable, if i had the pleasure of watching dstv knowing Im in arrears, I would have paid it gladly, but it was off. One of the consultants even told me, when it went off, why did i not call in and inform dstv it’s off.
The consultant also told me, it’s a fixed contract so the billing will continue, if that is the case why was i not informed, that this will happen if i do this, and billing continued, why did my service not continue.
The consultant who was supposed to get back to me never did, she told me she will refer my matter to the decoder department and get back to me, as yet still nothing.
I am not paying this amount of R1689 for the month of February and March because I never had the luxury of dstv, if there is a fee to be paid for installation and the decoder I will gladly pay that but not the amount that is requested for services I never received, even now for this month of April it is still being billed but it is disconnected. If this is how they want to make their money, it is bull.

If this matter is not sorted soon, i am taking this to the ombudsman, either my payment plan be sorted, the correct amount is loaded or i cancel this whole thing, and still not pay that money that they say I owe.

I Thulani Tshemese paid my account with multi choice for my decoder be reconnected date was 31july2018.till now not connected.paid sum of R563 which I think is too much, please help.

i am very unhappy with what multi choice is doing to my bank account. i had this issue the first time when i just got the explorer from them. Now this month i'm going through the same problem were they took R2726 from my account and i do not have the full package. I always have to fight for what's rightfully due to me while i'm told to hold as they send me from pillar to post when phoning, as if they will compensate me for my airtime. I am very disappointed beyond words for their incompetence.My apologies for the harsh words but if you had a competent staff i wouldn't be here telling you of your incompetence.

Can you guys for once stick to the contract conditions and debit me as agreed, because what you are doing is a breach of contract.

Angry and disappointed customer

PLEASE PLEASE what is the regulation on broadcasting programs over and over and over again. Some of the series on 117 the characters has died then the next minute same series and the characters are alive just to find out it's once again an repeat and a old series. Even on one day the same episode played twice! Your add that say "new series" not true as is just once again a repeat of another OLD serious.
If you purchase a serious and you need to show it as repeat, please show it on another channel and give us money worth viewing!!! some of us has not got the money for the full package or streaming but Please please please Stop repeating. if you talk to your friends they all complain about the repeat! I sincerely hope this mail goes to top management or can i take this up with the broadcasting ass South Africa.

PLEASE PLEASE what is the regulation on broadcasting programs over and over and over again. Some of the series on 117 the characters has died then the next minute same series and the characters are alive just to find out it's once again an repeat and a old series. Even on one day the same episode played twice! Your add that say "new series" not true as is just once again a repeat of another OLD serious.
If you purchase a serious and you need to show it as repeat, please show it on another channel and give us money worth viewing!!! some of us has not got the money for the full package or streaming but Please please please Stop repeating. if you talk to your friends they all complain about the repeat! I sincerely hope this mail goes to top management or can i take this up with the broadcasting ass South Africa.

Hi Supersport why on dstv compact on uefa cup you show us soccer teams which are not in the leagues that we watch on compact and dstv extra.You know well that we follow English teams and Spanish teams.For example today Manchester United is on ST,Atletico Madrid is on SS5.Tomorrow Wednesday 2017/11/01 Liverpool is on SS6.Teams we dont watch are the ones playing here for example today on SS4 Basel v SuperA Moscow it was suppose to be one of the teams we know here because is on our subscription.Please guy's this is killing us because we are paying because of this leagues.This matter is serious we are not happy at all.Your assist will be appreciated.

good day

on the 1st of February I paid R345 -(subscription amount) manually...the same day I received an sms advising me I owe R690
few minutes later I received another one informing me it was an error
I ignored the sms....the next day I received another one informing me I owe R345...I ignored as far as I knew I didn't owe anything,

the next day I received another sms stating I should ignore the sms
the following day I received a refund of R345 from Multi choice,
On the 7th I woke up and my services was suspended
I called the 086 number stayed on the line for 34 minutes explaining to the consultant

she apologized and reconnected my services,
she also told me to go pay R345 which I owed again with a week
the next day I went to the walk in center, I was advised Im up to date and don't owe anything...
(bear in mind Im paying to travel to the walk in Centre and for the phone calls...as they told me they couldn't phone me back as they are in a call Centre,)

on the 10th I woke up and my service was suspended again
I using my airtime.phoned ,I was with the consultant for 20minutes, he apoligised and reconnected my services.
he said I owe R345 as they refunded me by error...I told him im going back to work and wont have time to go the pay that refund
besides the fact that im incurring bank cgarges for their incompetency
I requested to speak to a manager/supervisor
I was told he is on a call,,,he will get back to me
till to date I have not received the call

yesterday I got home my services is suspended again
this morning I phoned, spoke to Margret who was incompetent,....I asked to speak to a manager
I was then advised he is busy with another complaint on the line
3 hours later...he has not returned my call

my services are still suspended....
I told her to take the R345 via debit out of the account
she said I now need to pay them R382...I don't understand...
I had paid my subscription, this is the amount they incorrectly refunded me
why should I suffer like this as a Client

client number :97413736

I need urgent feedback...
from
Irate client

I have made a double payment to my DSTV account due to a technical problem via EFT. I am battle from the 17th of December to get a refund on the double payment back. I have spoken to several agents and several supervisors. The last supervisor I spoke to Harriet said to me she does not know how long a refund take she does not work with it. You do not give you client such an answer. The previous supervisor Betty said that the minute she has all my documents they will do a refund. I have send them everything they requested . I have received no feedback from one of them nor did anyone even bother to acknowledge receipt of my email send to them. This is very extremely bad service. What happened to Mnet service. It was never this bad.

I do not have R1 722 to through away. I will be happy if someone at Multi Choice can look into this matter. And have people working with this or at a least know what they do ,let me know what is going on

This is unacceptable
My contact no is 082 560 0631