My decoder stopped working on Sartuday (4th), I went to multichoice today (6th). I was told the dstv is working fine the problem must be with the installation...I was advised to request a technician and I did only to find out that they only available on the 15th to assist....I decided to buy an explorer 3 decoder and was told that I will have to wait for the 15th for the installer to do the installation.....I was given an option to pay an extra fee of about R320 or R380 only to find out that if I pay this much the installation can be done in 48 hours..I was basically not helped at all and I left...I am amazed at the level of poor service I got today...I am paying my premium monthly subscriptions and expected to wait a week and 3 days to get help...this surely can not be right.