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Musafir

United Arab Emirates

Consumer complaints and reviews about Musafir

Sehrish Sam Send email
 
Aug 29, 2018

not served rightly

Got my package done from Uae for singapore malaysia from 11-18th of august 2018 for my family of 5 people.
in the package i asked for and paid for a 4* hotel n got this 3* hotel from musafir.com in malaysia....very bad experience and no response from musafir team.The hotel had no swimming pool facility so we asked at the desk whether it was a 4* hotel to which the receptionist replied a no they said the hotel is a 3* hotel in hilton group .We called the agent who gave us the package for this and she just told us its a 4* hotel without reconfirmming or having to listen what we had to say very bad response from the team.

The hotel I got is Hilton garden inn north malaysia kuala lampur and on google itself they say its a 3* hotel. The hotel had flies n mosquitos all over especially in the lobby area and a weird smell.
also my tour package has only city tour for 3hrs 9am-12.30pm n sunway lagoon the park on the next day in a 15-18th august package.Taking lots of money and not providing quality service. The coach arranged for malaysia from singapore on 15th august 2018 was also poor it was a massage first class coach but had nothing working in it.
I would recommend people not to book through musafir.com.

not served rightly

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