Got my package done from Uae for singapore malaysia from 11-18th of august 2018 for my family of 5 people.
in the package i asked for and paid for a 4* hotel n got this 3* hotel from musafir.com in malaysia....very bad experience and no response from musafir team.The hotel had no swimming pool facility so we asked at the desk whether it was a 4* hotel to which the receptionist replied a no they said the hotel is a 3* hotel in hilton group .We called the agent who gave us the package for this and she just told us its a 4* hotel without reconfirmming or having to listen what we had to say very bad response from the team.

The hotel I got is Hilton garden inn north malaysia kuala lampur and on google itself they say its a 3* hotel. The hotel had flies n mosquitos all over especially in the lobby area and a weird smell.
also my tour package has only city tour for 3hrs 9am-12.30pm n sunway lagoon the park on the next day in a 15-18th august package.Taking lots of money and not providing quality service. The coach arranged for malaysia from singapore on 15th august 2018 was also poor it was a massage first class coach but had nothing working in it.
I would recommend people not to book through musafir.com.