Good day

I have been waiting for two days for someone from DSTV's accounts department to get back to me. I have been a debit order client for more than 15 years. In July, I decided to take up the offer of the price lock PVR on the premium package plus the North Indian bouquet as an add on. I was on the compact package plus North Indian Bouquet till July. Since then, I have had a different figure debited form my account for the past 3 months and no one can explain why.
If it is a price lock it should be a fixed figure!
I am not impressed and more frustrated with no one calling me back. I keep calling and being told that it was escalated. Escalated to where?

Debit order figure:
1/06/2017 R614
1/07/2017 R614
Then changed to the Pricelock PVR:
31/07/2017 R798.89
30/08/2017 R681,86
1/09/2017 R69.99
30/09/2017 R1952,20

Mrs Tasnim Abed
083 582 7689