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MVQ Savings Ace

United States

Consumer complaints and reviews about MVQ Savings Ace

Jwarziniack Send email
 
Mar 21, 2012

Unapproved Charges

This company appears to be well known for unapproved charges. I thought it was related to a memebership I signed up for through MyLife.com. MyLife immediately directed me to the Saving Ace number.

MYLIFE GAVE THESE PEOPLE MY CREDIT CARD INFO!

I have a credit card set up on autopay and I don't use it often or receive paper statements so I was surprised to find that for the last 4 months they had been charging me $19.95 per month for a membership I never signed up for.

I called and was surprised at how easy it was to get them to refund the full amount - they know they don't have a leg to stand on and they are depending on others like me that don't see their statements every month.

On my initial call she jumped right to cancelling my membership and tried to rush me off the phone. I asked who I needed to talk to about a refund and she instantly ordered the refund for the previous month. I told her I wanted a refund for every month and she set it up right away going back four months.

After getting off the phone, I found that there were two more months in which they had charged me.

I called back and got another supervisor who said she could refund all but the first month b/c that was initiation.

I said "You do realize I didn't sign up for this service correct?". she said hold one minute let me see what I can do, and within a matter of seconds told me she was able to override the initiation fee.

This is a game to see how little they can give you back if you don't push for more. It's ludicrous these people are getting rich off of scamming.

Do not sign up for MyLife!
Dixiewest Send email
 
Mar 21, 2012

Unapproved Charges

Going through this same thing now. I'm on the phone with my credit card company now. i just got some satisfaction (after months of dealing with this) and they are supposed to be giving me 7 months of credit back. I tried calling the MVQ directly first this morning and the call was answered by a man named Joseph who muttered something about a membership ID. When I told him I did no have one, he mumbled something about terminating the call and gave out a confirmation # so fast NO ONE could have kept up and then he hung up on me! I immediately contacted the fraud department of my credit card company. The rep was VERY kind and considerate and got through to the company herself. I talked to a courteous young woman there who was able to give me a current month's credit and told me I had been signed up through PeopleSearch.com (I didn't authorize THAT) and then transferred me to a supervisor who was able to give me 6 more months of credit back. IF this is done, things will be ok but if not, I will have to go through changing my credit card number to prevent further charges. These scammers count on those of us who use auto-pay and electronic statements. I will never again let a month go by without thoroughly reviewing the charges on my account. As soon as I can get my credit paid off, I think I'll go back to the old way and use CASH!! (as long as the dollar is still worth something!)

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