Worst customer service by ibsn. They never respond to emails, messages and phone calls. After making end less calls, some one will pick up, then transfer to another number, which won't answered. Frustrated with their service after calling multiple times.

I don't want to file taxes with them and want to cancel.I made payment of $400 twice for the tax filing and now not getting it back. Paypal dispute also doesn't help. Can i dispute from my credit card? Does it help?

Is any one able to get back the money from them.?

Even I faced the same situation... IBSN is total fraud BIG BIG FRAUD company. I filed with IRS several years now. I received first AUDIT LETTER FROM IRS on January... after trying several times some one picked up and ask me to send the copy to [email protected]... Submission date was 02/02/2012 and meanwhile no one responded neither e-mail nor phone. On 02/01/2011 (first dead line) some one picked asking me to extend which I did and again same result. On FEB 25 2012 I received email from Ramesh Krishnan and asking me to pay $310 for representation again I trusted (I'm stupid) they did not fax the document immediately and IRS sent me 2nd letter again I scanned a copy and sent to them again same results... Some one by Ravi Shankar contacted and told me to not to worry and he will take care but when IRS sent me final notice with respect of Representation Letter sent by IBSN is not at all matching what IRS asked. Now no one is responding with email or phone (including Laxmi Paliyapu and Geetha Darbha).
Guys here is the interesting thing all these emails i was forwarding to all these people but these people were waste waste ... Please dont waste your time with IBSN... IBSN is BIG BIG FRAUD COMPANY... I suffered 3 months for 24x7 calls to them no use.
Today I am paying full amount with penalties... approx $10k ...

I too have faced similar issue, after mailing the audit details and providing the information there is no response and no one answers to phone...TOTAL FRAUD please avoid it and don't waste your time and money.

I too go the IRS audit Mail Letter yesterday. They are telling me to send every document, if i try IBSN phone lines, it directly goes to voice message.

Yes this is a fraud company. I am checking legal options against this company. Folks please dont file returns with this company. Laxmi and all are here to blabber, no action taken after taking the amount.