I did the whole thing with sundance vacations, i went to their presentation, i listened, i said no, i got my 'max cost of $87.50/head vacation' certificate. once they give you your vacation certificate, you go on the website, pay the deposit of 200 dollars to cover the 'max cost of 87.50/head', pick your 3 dates which must be 30 days from each other and sit there and wait. then a couple weeks later I got an email saying that their travel specialists are ready to assist me.. all i have to do is go on website, log on and call. So i did that.. I called and it immediately disconnected. I called again, and waited then they gave an option where they would call you back. So I selected that option. Someone did call back at 5:20 PM and I said hello like 20 times and no one answered back. Now it's Friday 9/8 and I called again at 1:40 and they are closed with a message that they are open from Monday - Friday 9 - 5 PM EST. HAHA, what a joke. I will try again and if it is difficult to set this up then I will submit a complaint through my credit card company. Some BS this is. Now I owe my wife a Vegas trip and I might not get it !

Incentive Reward Scam....I went through the entire process of redeeming a "reward voucher" that I received from a vacation time share company for my time. I submitted the endorse voucher by mail. Received acknowledgement with a request for a deposit check of $198 (so much for free) and my selection of city and 3 options for travel dates. I processed this requested and waited....and waited. It was now less than a month before my first requested date of travel and no reponse. I called 1-954-315-8758...and waited a VERY LONG time for an answer. When I was connected to CSR person..he was nice but commented that an email was sent for me to call on 2/29 and I never responded. This was news to me!!! He did offer to search their inventory and provide me with information on what would be available. The short answer is NONE of the 3 dates given (and they had to be 30 days apart) were available. Since the city selected and none of the 3 travel options I provided showed availability in Spirit Incentives inventory....the "ONLY OPTION AVAILABLE WAS TO REFUND MY $198"............So after all that no trip, wasted time, and I think just a phony come-on by the time share agency. As far as spirit in concerned I am keeping a positive attitude that my money will be returned....apart from being disappointed at what I thought would be a great opportunity...I am now wondering aftering reading the emails above if it is just a scam to sell contact information to the travel industry. Sad........

i had to go through spirit incentives for my cruise and then once i paid for it, they directed me to the royal caribbean cruise website, it was legit ; ) all i paid were port fees and flight taxes. my cruise and flight were paid for. when i called the place i do remember being on hold for atleast 30 minutes, which is ridiculous. my girlfriend is now trying to get to the mystpage website and can't, it will not work. so what is she supposed to do with her free cruise? there are no phone numbers to call in her email etc.

I have registered my certificate and have only 30 days to send them money for the flight and hotel. After reading all the complaints I am scared to send them any money. I am not sure what to do now?!

We sincerely apologize for any issues you had with our company. Please send your contact information to [email protected] and we will make sure you are contacted promptly. We look forward to hearing from you.

I too am waiting for a response from Spirit Incentives. I went to the time share presentation and was also presented with a voucher. I sent my check in for the 198.00, chose my travel dates, and am now waiting for word on my trip. After reading all the comments I'm really scared that my vacation will never come. My friend who went with me bought a timeshare and cancelled it a few days later with no problem and a full refund. Wondering now if I should just get my money back?