Please, save yourself a lot of time and money and NEVER rent from this company. Dealing with the incredibly rude building manager (Eton Street building) can not be described otherwise as a freaking nightmare. Don't expect you'll get your whole security deposit back, they will charge you for everything. Oh, and the Eton building is infested with mice and cockroaches, so once again, NEVER rent from Cascadia apartment rentals!!!

I agree with all the comments above. My partner and i have lived at 2365 Mclean drive for almost 8 years. We have not moved because we cannot afford another apartment in our neighbourhood that we can afford. In this time we have been through almost as many building managers and Maintenance support staff. The high turnover rate is a sign of the low pay and zero support given to these staff to do their jobs. The only consistency and security in the whole building has been the cleaning lady (Marry). She was the only person who took the time to get to know tenants and cared about their well-being. We've had two floods in our suite, one from the storm drain on our balcony backing up where water seeped into the building from the outside; the other from a burst pipe in the hallway that rained water down through our ceiling. It took them a day to stop the leak, and they did not clean up the mess. It took 5 years to get them to replace a section of wall that was mouldy. Do yourself a favour do not live in any building managed by Nacel Properties or Cacadia Apartments they are the same sleazy company that doesn't give a shit about its tenets or the state of its buildings. PS. Saqib was our manager who was then replaced by Gina , I think they just move managers around when too many people complain. These guys are total slum landlords. We've had mice, cockroaches and mould. Don't give them your money. They try to evict us all the time for stupid reasons. and they come knocking on our door anytime they want with no notice. They seem to pit tenets against each other as evidenced on this message board.

DO NOT LIVE HERE. No matter what you do. The landlord is so annoying hes actually saved as a contact in my phone as "Annoying". When we moved in he called and knocked a million times during late hours and told me I need to answer his texts, like sorry Im not glued to my phone, all because he couldnt wait to get the pet deposit. Now we are moving out and of course wont see our deposit back. This shitty place and shitty landlord and shitty company are one of many we've had to deal with. Rent with Capreit, they are waaay better.

I lived in one of their apartments and it was by far the worst rental experience I've ever had. The only positive was that I was only stuck there for 6 months since the lease was shorter than the typical year (and it was still 6 months too long).

A week after I moved in, I came home to my kitchen crawling with ants. I tried repeatedly to get a hold of the landlords by calling and leaving messages and when they refused to return my call, I started calling Nacel. Still nothing and all the while I'm forced to kill about 50 ants a day crawling all over my counters and floors. After almost a week with none of my calls returned, I left a letter under the landlord's door saying I would be filing a dispute with the Residential Tenancy Branch. They called within a couple of hours but it took them a full two months to have an exterminator deal with the problem. They somehow thought that buying two ant traps in the meantime (which did absolutely nothing about the problem) was sufficient. Approximately 6 weeks after the visit from the exterminator, I noticed another massive ant colony forming behind the heater in my leaving room. It took another 2-3 weeks to have an exterminator in to deal with that problem.

In addition to the ant issue, I came home on numerous occasions to notices that my apartment had been entered due to an "emergency leak." I have never seen evidence of a leak in the apartment and the second time this happened, I called the landlord for more information. She said "I don't know. If the note says there's a leak, then there's a leak. It might be upstairs or downstairs from you." It happened two more times after that, and that's not including all the times they actually gave the required 24-hours notice to enter, for reasons that still aren't entirely clear (e.g. inspections, monthly smoke alarm tests which they claimed were required by law but then randomly stopped doing those tests about 3 months into my tenancy, etc).

The plumbing was terrible: the toilet was always running, the bathroom sink was like a trickle of lukewarm water, and in the 7 minutes I was in the shower every day, I would have to re-adjust the temperature about 10 times.

The landlord was incredibly rude and unhelpful in all of my dealings with her. I was in my last apartment for over 5 years and never had a single problem. Avoid this company and this place at all costs.

Renter beware Nacel has changed their name to Cascadia

I worked for Nacel Properties, don't bother calling the media - Global and all the other media outlets have already done reports. You can check the rentals board and see that Nacel is a frequently reported company.
Almost every Property Manager that they hired was as crooked as the company itself, dreaming up extra charges to charge the tenants and asking for cash payments.
Nacel NEVER gives back security deposits without deducting for painting and carpet cleaning (plus anything else they can dream up) but NEVER do the painting or cleaning unless the unit is really bad.
Do yourselves a favor and never move into a Nacel property. If you live in a Nacel property, protect yourself legally.