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Nationstar Mortgage

United States,
Washington

Consumer complaints and reviews about Nationstar Mortgage

Mantis253 Send email
 
Jun 15, 2015

Escrow shortage

I just received my annual escrow account disclosure statement. It is showing a $ 4,935.71 shortage going forward for next year. How is this possible? Someone from your company did not apply these funds correctly or when you took over my loan, the escrow was short and you missed it. You took my loan over, who missed the shortage of funds? I am paying the correct amount to cover my taxes and insurance. You are asking me to come up with the whole amount, or you are going to raise my monthly payment by 20% for 12 months to cover YOUR SHORTFALL. I am paying $2,692.97 now, I am not paying in advance for my escrow, I have never heard of that before, you take the monies every month and apply them towards the taxes and insurance, that is on you. You do not get ahead by having me pay your shortfall. My attorney is going to look this over and get in touch with you about this, I am requesting full documents from your takeover of my loan now, right now, I want to see everything. Send them to me right away, they should be completely itemized showing all escrow fees and account status,

Thank you
Beyond Frustrated Nationstar Customer Send email
 
Feb 27, 2012

Modification Delay

I was notified back in April of 2011 that my Escrow had become negative and my mortgage payment would be increasing. I immediately called Nation star mortgage to start a modification and was told that I could not get one because I had one two years earlier with another lender. I called Fanny Mae and they saidd that they could modify my loan. After six months and several faxes of paperwork Fanny Mae had done nothing. I then called Nation star and they saidd that they would modify the loan. After several more faxes and months they agreed to a payment and I started the trial period of three months on the new payment. I called two weeks a go and asked when I would be receiving my final documents and they said shortly. I received an automated call yesterday to contact Nation star so I called them this morning and was told that they needed me to start all over with the process. Going on one year I lost it and told them that this is crazy. What is going on with Nation star Mortgage?????
Your Mom Knows Best Send email
 
Feb 27, 2012

Modification Delay

Why do you feel that you're entitled to a redo on the terms of your loan that you already agreed to?

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