Dear SirMadam,

After all the communication failure and leaving the hope , I am writing this
mail to management hope this mail will go to the right place .

I wrote mail to customer care and regularly followup with them but there is no
positive response , they said will unable to resolve your issue.

Mu issue is I am using airtel number 9910970590 which is corporate postpaid
number, One day i got a call from Airtel office they said you have got some
offer from this Airtel Number which you are currently using .I asked about that
offer then they replied we are providing you Free one Airtel Dongal with new 3G
connection , Are you interested, I replied Yes i am interested. Then they send
the executive i don't remember that name but i think His name was Rakesh who
was coordinating with me regarding the same .That concern person mobile number
was-9971613546.

One day I think month of December 2013 executive came from Airtel and handed
over one Airtel Dongal and SIM to me and i fill up the form accordingly for new
connection.

He said after verification will be done Your SIM will be Activated and they
suggest that once you pay the January bill the your Sim will be activated soon.

After paying the January bill on 15 January Sim was not activated. tehn i
Contact to that person mobile number but his number was switch off.
Still his number is switch off then I contacted to customer care even i mail to
customer care but they are asking for 10 digit number but i dont have 10 digit
number , I am having its SIM number which is written back of SIM.

Please help me out on this , I want that 10 digit number along with activation.

I got reply customer care that if i don't provide 10 digit number they will not
help me out , but am having SIM your department will easily find out the 10
digit number .Why they are not taking it seriously for this issue.

Its very easy to say not not possible to do it , but you people can you think
that how much your customer is suffering for the same.

I need the resolution ASAP and excuses.

SIM No-8991101301325046946


Regards,
Divya Singh