I called Net10 to get an unlock code for my old cellphone. My husband and I have used Net10 since 2012. The past few months the service has been terrible. We're never able to make or receive calls. We have tried several different models of Net10 phones but it did not help. I have decided to change service and asked that my phone be unlocked. They told me that I had to call Loss Prevention. Okay, so this morning I call Loss Prevention and they tell me that my phone was activated in 2012 and the law didn't change until 2014, therefore, they were refusing to unlock it. I then asked to unlock one of the other phones that we tried to use. His answer to that was that the phone wasn't active for 12 months.

Even though we have been using their service for 3 years and I tried to explain that we have been trying to work with them by buying new phones, it didn't count. And here is the worse part, he cut me off by saying one phone is too old and the other hasn't been active for 12 months so you can't have any codes, and hung up on me. If anyone is thinking about Net10, do yourself a favor and FORGET about them. They are bad for your blood pressure. They sell you phones and cards, won't refund anything, and try to hold you hostage by tying up YOUR phones. In the end I didn't save a dime!!!

I want to fly to the call center in India and sock each "supervisor" in the head. They shut off my service for no apparent reason, then they couldn't locate my phone number. They said, it'll take 2 days to locate it. After I screamed at the manager, i just got a new number. Two hours later the phone deactivated again. I bitched them out again, they extended my service due date to Mar 29 and turned it back on. Another two hours later, internet on the phone shuts off. I bitch them out again (for 2 hours on different departments). Two hours later, text messaging service deactivates. I hide the phone in my room and go to the bar. (that was a week ago) On the phone now, reactivating the text messaging service... [broken English] "Sir, itzl tuke 4 ours to bee abel to werk." Note* If you ever have to talk to these rejects, just say "supervisor". Because you would rather not beat the side of your head with the landline phone. You're better off communicating with hand signs than you are with English.

Have three net 10 phones did not have a problem with the first two. The third has been nothing but a nightmare. Have spent over 5 1/2 hours on the phone with people from Guadmala when we live in the United States. Got a new phone for my birthday and spent 2 1/2 hours on the phone with them just to try to get my phone activated. Once they did get it activated they gave me a long distance number that all my friends, family, and emergency contact people cannot either get a hold of me or have to pay a fee. Have been trying to get the number fixed for two days. Paid $50 for unlimited everything and have not got to use it. Finally, got a local number (supposedly) was told to wait an hour and the phone would turn off and turn back on and it would be ready to use. Not true
and still the phone does not work. Spent another 3 hours on the phone today for them to tell me I must wait 24 to 48 hours for a new number to be given to me.

If companies are going to sell products in the United States than have offices in the United States. This way people can personally go down there and solve ther problem in person.

My NET 10 minutes finally ran out...and several days before they did...I would receive messages, text and voice...reminding me to renew my air time. This time...it felt good not to do so...I am no longer at their mercy. I gave the phone to those people that do good things with them. NET 10 can bite me...no longer have to listen to your arrogant, never do wrong people again. I had over 1400 minutes and 20 airtime days left on my phone, in an emergency, a lady had an accident on freeway and needed help...NET 10 had decided to cut me off, for no reason...would give me no reason and only giving me back 1000 minutes after fighting them tooth and nail. No reasons were given and I had been with them a very long time. Here's to hoping they get what is coming to them.