Netspend is joke lol biggest pos company let alone card service its a prepaid card right Netspend? So you DumbFauks don't need my SS number your customer service reps have very poor service skills let alone can't even speak in complete sentences. Ill make sure the rest of my cash on your garbage Pos"prepaid card" goes straight up netspends Arse! ✌ ya crook ass bunch of dickbags! Better yet you Netspend dooshbags keep the last $100 on the card n take it in the rear ya Faukin clowns!!! Fuuuuuuuaaaak Yooooouu! Ya bunch of hosing ass shermsticks!!

I bought a prepaid card with $60 on it. I bought it on the 26th of September, I was unaware you had to be 18 to activate the card. So I waited until the 28th of OCTOVER for my birthday and I called and tried to activate it on 3 different occasions. Still isn't even activated. Your staff is probably one of the most unqualified I've ever come across. Your product is unreliable. When I spend my own money on something I expect it to work or it's not worth the money. I can't get my money back because they haven't activated the card. It's only 60 dollars and I've sent over the needed documents just to ensure that it would be sufficient. ITS ONLY 60 DOLLARS. I've waiting my time, money and honestly it's bs I have to send all of those documents. Why am I having to do other people's jobs for them? And it's obviously clear I'm not the only one who's displeased with the flaming hoops I'm having to jump through, I could be registering to vote or applying for another job for the winter, but here I am having to go get on other people to do their jobs. Never buying one o these again, I want my money back or my card activated. I've waited patiently but this is absolutely ridiculous. I would not recommend this product to ANYONE.

I bought a prepaid card with $60 on it. I bought it on the 26th of September, I was unaware you had to be 18 to activate the card. So I waited until the 28th of OCTOVER for my birthday and I called and tried to activate it on 3 different occasions. Still isn't even activated. Your staff is probably one of the most unqualified I've ever come across. Your product is unreliable. When I spend my own money on something I expect it to work or it's not worth the money. I can't get my money back because they haven't activated the card. It's only 60 dollars and I've sent over the needed documents just to ensure that it would be sufficient. ITS ONLY 60 DOLLARS. I've waiting my time, money and honestly it's bs I have to send all of those documents. Why am I having to do other people's jobs for them? And it's obviously clear I'm not the only one who's displeased with the flaming hoops I'm having to jump through, I could be registering to vote or applying for another job for the winter, but here I am having to go get on other people to do their jobs. Never buying one o these again, I want my money back or my card activated. I've waited patiently but this is absolutely ridiculous. I would not recommend this product to ANYONE.

netspend is a company that was developed to separate the poor from their money
excessive fees, ability to transfer money to south america (drug cartels are their best customer)
a money laundering company

I put 15 dollars on a card to buy something on line and it wouldn't work. So instead I buy 6$ worth of food and it then tells me it only pays part of that 6$ worth of food. Where did the other 9$ go

7-10 days my ass. It has been 10 days now and no sign of my card in the mail. My refund was deposited a week ago and I can't get to that money because netspend hasn't delivered. I seriously need that money and went with netspend because turbotax claimed it to be the quickest method. Load of crap. The IRS... a government institution that deals with tens of millions of tax payers is faster than netspend. Will not be using their service ever again.

NetSpend is way too slow in processing and mailing out new cards. IRS and state tax refund processings are actually faster and so the refunds were already deposited onto the accon but I'm still waiting for my stupid NetSpend card!

This is unbelievable. NetSpend is worthless and pointless!

Today, I stopped to use the netspend card for gas, I only pumped $20. To my surprise I received a alert stating that netspend will place a hold for $55 for gas purchases which I can understand. Three seconds later I received another alert stating the gas purchase was $126, now I'm thinking how does $20 plus $55 equal $126? I contacted customer service who advised at this point there was nothing they could do... I would have to wait 3-5 business days. Even though netspend has the policy for holding $55-$75 for gas purchase their is nothing that states $106 being placed on hold. No one could tell me why they placed $106 on hold for my account.

Contacting BBB and everyone I can think of..

I agree 100%. Netspend has the worst customer service. I am actually on hold right now as im typing, and have been waiting for about 1 hour. I have been waiting for a direct deposit to go through for about a week now. I would LOVE to get a bunch of people together and fight against Netspend. They have gotten me SOOOOOO angry and have done some damage to me and my family financially. We have kids to support, and have not gotten paid due to Netspend holding my deposit because of a address change. The asked me to send in a piece of mail, my ID, and my SS card. So I did, and they said my funds will be available within 1 hour. It has now been 2 days!!! I called and one person said they received the info I sent and they are still processing it. I called again and this person said they have not received my info so I sent it about three more times. And yep, you guessed it, I have still not received my $$$$. It has really put a hurt on me and my family. I would do ANYTHING to get Netspend back for this. Especially after reading the complaints other customers have. Lets get all of us together, and fight back. They cant get Americans to do the customer service? That is ridiculous!!!

In December of 20010, my apartment was broken into, and, my credit cards were one of the items stolen. Because they where back up cards, and, I was not aware that they were missing, and, I had the only activated card on me someone activated the one of the credit cards, and, preformed a transaction of $63. I received a text alert informing me that the transaction of $63. was performed but did not inform me that the card was activated. Anyway at that time, the card was reported stolen. I filed a claim, and, the claim was paid, minus $50. because they said that the person that stole the card must of had my PIN. They, Netspend, credited my account $13. All personal information was changed on the account in order to prevent further actions using the reported stolen card. Netspend assured me that the card would not be reactivated. Netspend, was receiving a direct deposit to my account, and, I made every effort in order to prefect my account. Before the payday I contacted the bank again, and, updated personal information to the account, and, again, I was informed by Netspend that the reported stolen credit card would not be reactivated again! Sure enough, in January of 2011 the stolen credit was reactivated, and, Netspend sent me a text message informing me that they had done so, and, furthermore Netspend informed me that they had given the reported stolen credit card a PIN giving the person or persons access to my account! The account was wiped out of all available funds, and, Netspend was making money off reactivating the stolen card, and, didn't seem to care about my lost. Netspend would charge my account for the reactivation, of the stolen credit card, charge the account for customer service inquire, and, assistants. I would received a text message that a deposit has been made, and, I would receive a text message that would inform me that Netspend had reactivated the reported stolen card, and, I would receive a text message that Netspend had just giving a PIN giving access to my account. Since, I running out of space I'll try to make this short!! This negligence went on from December of 2010 until May of 2011. Netspend was receive money each time they reactivated a stolen credit card, and, did not care about their customer privacy. Netspend has paid back some of the monies they taken out of the account but not all of the monies. My concerns are if Netspend can act like a bank, are they going to be held to the federal standards as a bank on giving out personal information to their depositors, and, privacies rights? When I inquired as to why this was going on I was informed that what they were doing is with in their rights, and, there was nothing that could be done about it! I refuse for that statement to be true! I want them to be held for their illegal actions. I do have records to show that what I have stated to be true, as does Netspend!! I see that their running advertisements on how they respect the privacy act, they could have fooled me? Oh they did!

i tammy guzman am disputing 25.63 from check mate that was posted to my account on 3-5 3-6 also was told by one of your representative's when i called back on 3-6 that there was another 4dollars taken out by checkmate again??? i have no reculation of any checkmate purchases i do not know what checkmate is please refurbish my account with 27.63 as i need it asap to pay my bills this has been very inconvenient for me.

tammy guzman
916-889-9024

SOMEONE STOLE OVER 1700 DOLLARS OUT OF MY ACCOUNT AND NETSPEND DID NOT PROTECT ME. AND THEY ONLY GAVE ME A DEADLINE THAT I WAS NOT AWARE OF UNTIL THE LAST DAY TO GET FORMS BACK TO THEM SO THEY CLOSED THE CLAIM AND IM JUST OUT OF 1700 DOLLARS. I HAVE NEVER HAD AN ISSUES WITH NETSPEND UNTIL THIS POINT, I WILL NEVER USE A PREPAID DEBIT ACCOUNT AGAIN. DALLAS TX