Submit a Complaint

NewEgg

Saudi Arabia

Consumer complaints and reviews about NewEgg

Lugh23s Send email
 
Mar 8, 2012

Fraud detection

I've ordered my 32 GB of RAM from Newegg 3 times now. Every time, the shipping address is confirmed and the card clears, the order is confirmed. Then, after several hours, they label my account as suspended, cancel the order, and don't deem to call me.

I'm using my American VISA credit card. I'm shipping to my American address. Newegg however, continues to insist that I'm trying to scam them with my real money and my real address. I've already ordered all the other necessary parts from all over the world, Japan, Great Britian Amazon, and the American Amazon. I've had no trouble with anyone but Newegg and all shipments arrived on time, three weeks ago. Except for Newegg, who refuses to box the package and send it.

I've called many times and gotten no help. I've waited in line to speak with their customer service several times. I've emailed them and explained everything, I requested that they call me, and I've not received a call or email. All the help I've been getting is a notification that says my account is suspended again.

I'm very disappointed with Newegg. I have never ordered through them and would not recommend them to ANYONE.
Newegg_Support Send email
 
Mar 8, 2012

Fraud detection

Dear Lugh23s,

We sincerely apologize for the inconvenience. It is not our intention to inconvenience you in any way. One of our agents has sent you a message requesting further information. We look forward to assisting you directly. Have a great day.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username