Terrible customer service! Was told product would ship out same day of purchase. Three days later the sale had not even been processed. We spoke to four different reps, all who gave us different information. It was apparent they were BS'ing us.we told them they could ship it out 'next-day/overnight' or cancel the order. They immediately canceled the order. NewEgg was just one big hassle! Don't waste your time!

I personally have never had any issues with Newegg, but there has been a significant rise in complaints about them in the last several months. I wonder if they went through some internal restructuring...

I want to update my complaint. After my support ticket was closed, they sent me a link to resellerratings.com. After posting my review their, I was contacted by phone within 30 minutes, and talked to a helpful support member. She said she would honor my RMA, overnight me the new board, and give me a store credit.

Use Amazon instead. NEVER A PROBLEM. Your fault?... Their fault?... It doesn't matter. They are always there for the customer!

First order went fine, but months later charged my credit card $390, 89 for something that I've never ordered nor received... they sent it to a different shipping address..

Wont give me my money back although I contacted them even before the merchandise was delivered..

Talked to Chris Bastian, told me to call my bank... unbelievable.

RIP OFF!!! RIP OFF!!! RIP OFF!!! SCAM!!! SCAM!!

Use Amazon instead or use only pay-pal to pay over the Internet!

I have been a Newegg customer for 6+ years and this is the first time I've had cause to complain. I had ordered several parts for a new PC and everything arrived in a timely manner. After putting everything together though, there was a defect in one of the RAM slots which caused the PC not to boot. After discussing with AsRock technical support, they recommended I RMA the board to Newegg. After shipping the board back to Newegg, they informed me that the serial number did not match the one they sold, telling me that the board did not come from them. There is no information about the serial number they are shipping on the invoice or sales receipt.
I know the S/N on the motherboard box itself matched what they say they sent me, as I have record of my wife telling me that number in a chat. I can only assume the hardware itself has a different serial number. The box did not have shrink wrap, and I do not know if brand new AsRock motherboard boxes have it or not. So basically I sent them back exactly what they sent me, and they say its not what they sent me. There is no way I am able to prove I did not switch out the boards, which seems moronic in the first place. All the emails and chats I've had with Newegg contain copy/paste responses telling me the exact same thing.
I doubt it would help if I had even checked the S/N's on both the box and the hardware itself, as they can simply say I just switched it out with something else. I am hoping AsRock will be able to actually do something about this, as Newegg has been entirely unhelpful, up to this point, which is extremely disappointing. If they are able to address this issue satisfactorily, I will update this complaint.

"I have record of my wife telling me that number in a chat"

How does your wife magically know what it was?

When I first received the board, the BIOS chip was out of date for the CPU I ordered. I needed the S/N for AsRock support to send me a new BIOS chip. She was home at the time and got the # for me off the motherboard box, not the board itself.

Let me enlighten everyone to the utterly ridiculous experience I had with Newegg's "Customer Service". Let me start by saying I have never been driven to take my valuable time to post a negative comment about anything on a blog site. It just isn't worth it. Needless to say, this experience was the worst I have ever had with any company at any time. So, I've had an account with Newegg since 2004 or so. On the 23rd of February, I ordered a mouse from Newegg and received it the next day. AWESOME! At that time I had to change my password because I couldn't remember what is was. At about that same date, the company I am going to work for agrees to buy me this nice MSI laptop ($1700). I send them the link for the laptop I want and the office manager orders from Newegg. 2 days later, I get an email forwarded from the office manager that says the order is declined. It appears that an email was sent 1 day after needing verifications or something and the office manager filled it out and thought everything was fine. So, no attempt to contact anyone by Newegg, just an email saying that the order is declined. Arrogant! I call customer service and find out the issue is that supposedly the phone number provided is different than the one on the account. This happened late in the day on the 4th day, so we move to day 5. I now have both possible phone numbers that it can be and phone customer service and provide this to them. The customer service rep tells me that she will forward this to the fraud department or accounting and the office manager should get an email within the hour. We move to day 6, where midday the office manager is contacted via email to say that the account information (phone number) cannot be verified. The office manager has checked and knows that this is not correct and that the correct phone number was given. Newegg has now made me look like an idiot for trying to get my new company to buy from a company that obviously doesn't want their business. So, I am told by the owner of my new company that I will have to buy the laptop and expense it. Day 7, I mull this over and decide that maybe I will try. Could be the office manager is at fault. I've had pretty good luck with Newegg in the past. Day 8, I log in and attempt purchase of the laptop with my Paypal account. I think everything is OK and I forward a copy of the charge to the office manager and think smugly that I could do what she couldn't in a week. Day 9, I get an email stating that my charge has been denied. REALLY! I call and talk with Claudine. Claudine is nice and obviously has some intelligence, because she listens to her customer and probes to see if they (me) have a valid argument. I explain to Claudine the situation and tell her about recent and past purchases and she says there is no activity on the account and that it was created on the 23rd, but no purchases were showing. After about 30 minutes, she finds that there are two accounts, one that was created when I changed my password on the 23rd. So, she tells me that she will talk with accounting and figure out the issue and email me before she left for the day. I didn't get the email, although I honestly believe she thought that someone was going to take care of it in a timely manner. Day 10, my birthday, I get to my computer about noon and no email. I try to login and see a message that my account is suspended. I call customer service and I get Claudine. Before I knew it was her, I start unloading about the issues and she has the account pulled up because she doesn't understand what she did wrong????? She has to call me back and we agree that if she doesn't do that within 1/2 hour, I will really let her have it. She calls back 20 minutes later and we stay on the phone another 30 while she works through whatever other issues they have. They did agree to pay for overnight shipping on day 10 of my ordeal, but I'm not really feeling great. I did order again and will see if they will find another reason to try to keep me from purchasing this laptop from them. Meanwhile, the reason I was ordering this laptop was to create a presentation video for an American Petroleum Institute conference is Singapore. My desktop was seriously lacking the punch needed to do this in a timely manner, so it cost me hours of production. The only good I see in Newegg is Claudine. They obviously have issues with their computer system if they can't keep a persons account straight, but the worst is how long it takes to get a response about issues with charging. This is the 21st Century. Join it Newegg. Customer Service cannot take days to resolve anything, with no effort on your part. I can't really tell you why I stuck with trying to make this purchase, but I hope this information will help other consumers by educating them of issues I've had.

Here's an update to this dilemma! So, Newegg offered to overnight my laptop on March 2nd, It is now March 5th and my laptop is sitting in a FedEx Sort facility, so I won't be getting that until tomorrow. I was told to purchase the overnight charge and I would be refunded. I do this and then check the tracking number. This shows that the item was sent 2-day, not overnight. No notification to me.
I call customer support and ask for a manager and get Anna. Anna is nice enough, but you can tell she cares only enough to keep her job. She recognizes the utter stupidity of the situation, but defends everything; she even tried to blame FedEx for the shipping error. She explains that it takes 3-5 days for a refund. When I ask why it takes so long, she replies "What do you expect? We have thousands of customers". My thinking is they must be really, really busy with all the problems they are giving customers. So, at this time, I have been given the contact information of a Mr. Chris J. Bastain, supposedly a supervisor with Newegg. I certainly will not be writing this again, so I will be sending him the link to these posts and I'll let everyone here know if there is any satisfaction to be gained or any good coming from doing business with Newegg. Remember, 13 days so far and no laptop.