On the 12th March 2012 I recieved an SMS from a Nomsa cell number 0781063535 informing me I had won R95000.00 in a Nokia Promotion Ticket number 0166P and to call her to confirm, which I did. I then sent her an SMS as requested to mak out the check and my address to were the check must be sent. My question was this a scam and are you aware of it.
Regards
Mike Sydney

Hi,

This is scam. Please ignore it.

Thanks
Nokia India Team.

Hi,

Please visit the nearest Nokia Care outlet regarding your concern.

please use the following link for the same

http://www.nokia.com/global/wayfinder/

Thanks,
Nokia India Team

I bought a brand new Nokia phone on 29th March 2010. Soon it started giving me problems. I contacted the Nokia customer care department and they advised me to take it to a service center in Pretoria. I did so but when I got the phone back, the same problems persisted.

I contacted Nokia again and they directed me to another service center that was near me, Autopage Cellular at Menlyn Shopping Center, Pretoria. I took the phoe there ant it retuned with the same problems that I complained about. I was asked to take it back and this time they swapped it to another phone of the same model but the problems remained. I reported this to them and requested that they simply swap the phone to another equivalent model. They advised me to take the phone back to their authorized service center, which I did.

Later the service center, Autopage cellular called me to pick my phone only to realize that it’s the same phone. I refused to take it back because I have suffered with this phone and have hardly used it since I bought it. Nokia simply told me that they can’t handle the matter and that it’s the service dealer who can take the decision to exchange or not. This is ridiculous. The ultimate responsibility for a defective product lies with Nokia. Besides, they gave me a go-ahead to take the phone in. now Nokia is running away from its responsibility claiming they have resolved the matter and closed it. They can’t surely resolve and close it unilaterally! Nokia is trying to run away from the fact that its product (which is relatively) is defective and does not operate very well on the Vodacom network, especially when used on prepaid and is operating below a certain level of airtime. I have used that phone and the people who are taking these decisions most likely have not experienced the difficulties I have faced and the fact that even though I gladly bought their phone, it has spent more time with their service centers than with me. Even ordinary companies that sell simple items like clothes can take responsibility for their products but Nokia, a company that boasts of an international corporate image cannot handle such a simple matter.

I have also been disappointed by the dishonesty and lack of concern by their customer services department. I think because the company is so large, concern for the individual customer is not a priority to them and they can easily brush of a single customer despite convincing us to buy their products.

It is our individual buying that eventually builds their big brand. I am determined not to let go with this matter as I want fairness to prevail. This may be an on-going process with many others.

Hi! I have the same issue with Nokia. Can you help me with this one and gove some advise or suggestions on what to do.

I just purchase Nokia X7 this Feb 20, 2012 at one of the retailer of Nokia products. Then after a day of trying the unit, i noticed that it is overheating everytime I use it esp when browsing. However, I am browsing not more than an hour and I am not using the phone that much. It also drains so fast.

Considering the fact that it is said to be BRAND NEW, it should never be like that. After 4 days of still giving it a change, I decided to bring it back to the store where I purchase it then they refer me to NOKIA CARE CENTER. I was told that they will check for it and it will take 5days to 2 weeks.

Come Feb. 28, I didn't got any feedback from them and I don't have any idea what is happening. I decided to visit the center, and I was being informed that the repair status is ON GOING. So, i gave them the consideration of having it repaired. days passed til it reached the maximum time given for the repair, same thing are being discussed that it is ON GOING.One of the call I made, they said that Feb 28, they are still WAITING FOR PARTS bec it is now needed to have a replacement for some of the electronic parts of it. Another CONSIDERATION for me!!

I'm on the point of being irate and they escalate and expedite the process. I was coordinating with Nokia and the manager of the STORE. After almost a month of waiting for my phone where it has been repaired and now ready for pick up. I am very excited of having it.


Suddenly, I found out that another problem incurred the unit. The MEMORY CARD slot now don't detect any memory card. and it hangs every time I remove the mmc (means memory card) and ALSO, it takes time to load whenever restarting it. Considering another fact that it has just been repaired!!

I went back to Nokia and spoke with one of the CSR in charge. they tried to check on the mmc then the rep found out that it has been corrupted (which I NEVER use after giving the phone to the CENTER). I went to the Store to let them know what happened. We tried what the rep form Nokia did. and even insert another mmc to the unit. it is still not detecting ANY mmc.

Now, I am about to have replacement for the unit and for the mmc. and the MANAGER of the STORE said that, they can't replace it. and I assume that since I put a password on the mmc, the manager don't want to replace it . and also for the unit. I was being turn around and go back and forth to their office.


Until they book in again the unit to have it check. And I was being informed that if they will have a replacement, it is just the mother board where it WILL BE same as NEW. I have no choice since they don't want to replace it.


Now, I don't have trust to NOKIA and even regret of purchasing their products.