Hi There, In my area of Queensway/Stephen Drive in Etobicoke M8Y 1T7 there is a Shopppers Drug mart located at 125 The Queensway. I have been shopping here for about 5 years. The management and team of Customer service representatives back then in 2013/2014 were great. Amazing service was provided. The management team as well as every CSR has changed since 2017. The customer service reps they have representing Shoppers are very rude, huffing and puffing when you ask them any type of question. Telling me to go check the price on something( i wear glasses and cannot see prices). There is always a line-up of at least 10 people and only one cashier open at any given time. This is a very busy area condos, apartments, food terminal, businesses and they know this I know this and don't even work there. They are forcing customers ( old people especially) to use self check out machines. Which these seniors do not want to do. I do not want to use them either. They even have a sign saying to use it and one CSR imparticular will not serve someone. This CSR is miserable every time I go in there. No matter what day or time. The Manager was approached by my Boyfriend last weekend Saturday and asked why they always run out of Pepsi. The Manager replied we have it in the back but did not say he would go get some. The Manager does nothing there, walks around talks to young girl;s and ignores customers. The Pharmacy is even worse. One day they tell me I can pick up my daughter's prescription, the next they say I cannot. I have left messages for the Pharmacy Manager and never have received a call back. We are getting to the point where we have to tell CSR's how to do there jobs there. They do not like doing lottery. If no scratch cards are at their cash they will not get them from another cashier or even get them out when requested, says sorry we dont have any. I know better I know there in their drawers. What if I tell OLG this? will they pull the machine from this store. It is so badly run up there that I'm visting a shoppers out of my way just to avoid going there. I know other customers are frustrated by the sighs and talk I hear while in line-ups there. They rush people, they grunt. One CSR told me the price is on the shelf. I dont care if its on the shelf, I cannot see without glasses and if dont have them I want her to tell me the price, As well I want to make sure I get my points.... which is a whole other issue there. TI want to make sure its going through for the right price as well. I have worked in the Customer service field and this store does not do their job properly, everyone in it, so I assume it stems from management although the one CSr that has been there for a while as said before is miserable, I know at least 10 people that would do a better job. I'm a corporate recruiter and if I placed someone like that in a customer facing role I wouldnt be doing my job properly. My name is Maureen McGolrick cell: 647 763 5992