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Norwegian Cruise Line

United Kingdom

Consumer complaints and reviews about Norwegian Cruise Line

User653969 Send email
 
Apr 1, 2012

Absouletly Horrible!!

Booked a holiday on the Norwegian Sun Cruise Line.
I cruise twice a year first time with Norwegian Cruise Line.
The worst experience i've had on a cruise ship.Dirty sheets and quilt covers with holes in
and the quilt and pillows where like as somebody had urinated all over them!!
Toe nail cuttings on the carpet!! And the cabin had not been cleaned and im not used to living like that.
Could not believe how dirty it was!By the time they cleaned our cabin we could not get in there till 10 o'clock ant night.
So that was Christmas Day!!! The food was hurendous and we hate to eat out or pay to eat in the upper class resturante's.
Everybody said on the cruise it was not Norwegian Cruise Line it was Nobody Cares Less!!
I would definetly not recommened anybody to go on the Norwegian Cruise Line!!!
User926121 Send email
 
Apr 1, 2012

Absouletly Horrible!!

The cabin being dirty is inexcusable, but food is subjective. We have been on many ncl cruises and we have learned that the quality of food varies. Everyone knows, or they should know that a cruise is not all inclusive. If you are going on a cruise and don't want to spend any money on the ship, then you are probably better off going to an all inclusive resort. When we cruise ncl, we only stay in the courtyard villa rooms, specifically the 3 bedroom villa when it's available. I am a firm believer in you get what you pay for. If you book an inside cabin for $500 for the week, expect the service accordingly. We spend a minimum of $30, 000 for the week and I expect the service and food to reflect that.

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