I noticed this charge appearing on my credit card statement and looked back several months to see that it has been appearing on my statement since April of 2014. I did not authorize them to take almost $15 per month from me for any reason. Mr. James to whom I spoke, said they would cancel my membership and send me an email. That did happen. At least, I got the email. I will look next month to see if I get charged again.

This is awful. I lost around 170 for 4 years with this scam

I just noticed a charge on my account for $14.95 that I didn't recognize. When I called VISA I was told I signed up for this service when I placed an order. NOT TRUE. Now I see all of the complaints online about this. Either don't order online or be very very careful. I am going to try to get a credit now... FYI Fabletics did this too. I signed up for a monthly membership, but when I cancelled they don't process it. I'm told I'll get a confirmation via email in 24-48 hours. Never happens.

I THINK I HAVE MY PROBLEM WITH THEM SOLVED AFTER MORE THAN TWO YEARS, WHICH STARTED WHEN I STARTED CHEMO.

THE LAST SOLUTIONS CATALOG THAT I RECEIVED SAID THAT THEY WERE GOING OUT OF BUSINESS. I HOPE IT'S TRUE. I FINALLY REACHED A REAL PERSON AT 1-855-876-2255! SHE WAS A VERY NICE LADY WHO OFFERED ME THREE MONTHS WORTH OF CHARGES REFUNDED TO ME AND TO STOP FURTHER CHARGES. HOPE IT IS TRUE!!

GOOD LUCK TO EVERYONE OUT THERE!!

I THOUGHT I WAS CRAZY BECAUSE I COULD NOT REMEMBER SIGNING UP FOR THIS. THEN I READ ALL OF THE OTHER COMPLAINTS. HOPE EVERYONE CALLS!!!!!!!!!!!!!!!!!!!!!!!!

[email protected]

Solutions won't honor my request to cancel. Please help!!

I have been charged $ 14.95 mo. for VIP program when placed online order at Norm Thompson . I never signed up for any rewards program at any time. Called them and asked to cancel this program. They never did this and finally they reported to the three major credit bureau. Ridiculous! This is not an honorable way of doing business.

Upon receiving my bank statement today, I noticed a charge from NTO Solutions for $14.95 that was neither made by me nor authorized by me and I would like this amount immediately refunded to my account ending in 6864. If not I will be contacting the proper authorities about this fraud.



Judith Gentry

I accidentally discovered this scam when I stopped my credit card. The $14.95 payment, which I NEVER agreed to, has been withdrawn monthly without my knowledge.
How can I stop this from reoccuring?

I did NOT sign up for NTO Solutions Rewards program – this is a SCAM.

I placed an order and in doing so unbeknownst to me I was automatically enrolled in NTO Solutions Rewards Plus program which I was told was free for 30-days then it automatically charged my credit card without my permission.

We were paying our American Express on 6/27/2015 and noticed a charge of $14.95 from NTO Solutions Rewards. The charge shows up as merchandise apparel shoes when you search on AMEX to review the billing. My husband usually reviews and pays the bill, my bill was quite large from some traveling last month and he asked me to check the charges. When I noticed this charge I immediately called NTO Solutions as I knew I had not ordered this.

I then pulled all of my AMEX statements going back to 2/2/2013 and each month a charge for $14.95 by NTO Solutions Rewards. I called the company and spoke with a customer service person with a foreign accent and told him to immediately cancel this account and asked for a credit. I was told this was a charge for a rewards program that they said I signed up for a 30 day free trial when I placed my order in 2013. I told him I did NOT sign up for this and that this is a SCAM.

To my amazement when reviewing my bill further I notice another charge this one is from Norm Thompson for the exact same amount $14.95 and immediately called and canceled to which I was told the exact same thing that it was a charge for a rewards program that they said I signed up for a 30 day free trial when I placed my order in April 2015.

The light went on – I immediately went online and discovered this is really a big SCAM by a number of companies and I will NEVER shop with them again and I’m telling all my family members, friends and anyone who will listen about these companies and this SCAM.

My investigation revealed that apparently they trick you to thinking you’ll either get 20% off your next order or free shipping IF you type your email address and hit sign up. NOTE none of the websites below states anything about any charges all they want is your email address.

Apparently NTO Solutions Rewards is tied to 14 stores - check out the website - go to www.solutions.com and across the top you'll see the names of the 14 stores – and I bet every one of them has this scam going on. I’m not going to find out as I will never visit these websites.

Something has to be done about these practices.

We were paying our American Express on 11/7/14 and noticed a charge of $14.95 from NTO Solutions Rewards. The charge shows up as merchandise apparel shoes when you search on AMEX to review the billing. My husband usually reviews and pays the bill since he often uses it for his job and is reimbursed for many charges. This month he asked me to look at it and make the payment. When I noticed this charge I did an inquiry and knew I had not ordered anything online. I took the time to pull all AMEX statements going back to 12/4/12 and guess what EVERY month a charge for $14.95. This totals $358.80. As soon as customer service opened at 9am I called to report this and ask for a credit. I was told this was a charge for a rewards program. They said I had been offered a chance to TRY it for 30 days BACK IN DECEMBER of 2012. I have NO recollection of this although I did purchase some rugs from them that fall. I was told I could cancel the membership as of TODAY. I said I wanted a refund of the $358.80 that had been scammed from my account. She said the best she could do was offer me a $29.90 credit. When I told her this was crazy and the equivalent of stealing she passed me to a supervisor. The supervisor Eric told me he could not give me a credit and we should have noticed the charge sooner. I asked if this is how they justified stealing; if the customer doesn't notice it is okay if they steal until they do take notice. He said he was sorry I felt this way and even though he does not do this often he offered to credit my account $89.90. While checking on the internet for complaints against NCO, I noticed another customers complaint and saw they also were offered the $89.90 final credit deal. I am appalled that this information is online in print and the company is still getting away with it. I have filled a grievance with American Express and am writing a letter to Consumer Reports. I am also going to file a claim with the Better Business Bureau and am considering calling our local TV station that has a section called "Don't Waste Your Money" I guess small claims court is also an option. We are all warned to check our statements closely for repeat charges. If this had been a larger amount it would NOT have gone unnoticed. However, the fact that when you do an inquiry on AMEX and it show up as apparel shoes makes it tougher. My husband would almost never question me spending $14.95 and especially is it were for something we all use like shoes. BEWARE OF NTO SOLUTIONS Rewards SCAMMERS. Such a shame we have these kind of business people! There are many other places to shop.

Not sure how I got signed up for this ....... If ordering something from Solutions be careful ...... After target problems I started checking billing statements closer and discovered that this was a monthly charge from NTO Solutions.com.....I am now working to cancel this and have not been able to reach the company.....I do order from Solutions and like their products but this is a problem they should be looking into.... It is the weekend and I will have to wait until Monday to talk with everyone I need to....

I found a $14.95 charge on my credit card statement in March 20 from NTO Solutions. This was for a $15 off shipping offer but never received anything. I called on 3/12/13 and cancelled my subscription and asked for a refund, but wasn't given a refund. Again this month I found another $14.95 charge and I called again and was told it would be cancelled but I don't believe them. I am going to file a dispute with my credit card company since I am getting no cooperation from NTO Solutions.

This also happened to me,I SIGNED UP TO RECEIVE FREE SHIPPING EVERY TIME THAT I ORDERED. THIS NEVER HAPPENED.ALSO, I THOUGHT THAT I WOULD EARN POINTS FOR OTHER ITEMS. Never happened either. I tried to call this # 888-354-6324 no luck.

I found this company charging my account monthly $14.95 without my authorization only after reviewing my end of year statement!
After reading the complaints on line, I decided to cancel my credit account immediately.

I'm not yet aware of how to get any of the money returned.

When you buy from this company you are automatically signed up for "rewards" which without authorization, they debit your credit card for 14.95 every month. This company is running a scam.

Somehow got roped into NTO Solutions Reward, which is extremely deceptive and tied to the Solutions.com web site. I've been charged $14.95 since June 2012. The best part is I've received no benefit or reward package in the mail for these charges. I spoke to someone in India, and still have no idea what this program is about. I've had to cancel any participation and report the problem to my credit card company. I also see many customers on the Web have reported the same problem. Solutions should end such a deceptive program on their Web site, and any further association with this rewards company. There is no benefit! This is a rip off.

I noticed a charge on our credit card from NTO Solutions last month for a membership. I don't even know what that is, so I called and cancelled and was assured that I would be reimbursed. Didn't happen. Then again this month they've charged my credit card $14.95. I called and cancelled AGAIN! The word that keeps running through my mind is SCAM! we'll see if they take this charge off, and if they try again next month....

How do I cancel!?!?!?! I don't know what I'm paying for!!!

Same thing happened to me. Apparently, I "signed up" when ordering Christmas gifts and clicked on a $15 off shipping offer. Really?! I'm an experienced online shopper of many years and certainly didn't expect such deception from what I thought was reputable online retailer. Solutions.com has lost this customer.