CTRMA sent me a bill for overdue toll . I paid the toll bill 6.84 through echeck and was shown to have delivered on 12/15. i got a whopper bill from CTRMA on 12/23/16 date for over due change to amount of 21.84. They do not have a form on their website to dispute payment already made, so I have been on the phone for hours waiting to talk to a phantom. Incompetent.

I live in Las Vegas and have not been anywhere in Texas for 20 years. The present vehicle that the NTTA claims to have the plate number provided in the picture has never been to Texas, or anywhere within 500 miles. And, the picture is very dark, but I can clearly see they have recorded the wrong numbers. The last three of my plate is LFG, but the picture shows LEG.
On the bright side, I called the customer service number and after a long wait got through to a representative who looked at the picture and agreed with me and supposedly got it unassigned from me and to the other person. Unfortunately, she said she didn't have any mechanism to send me an email to confirm the charge being unassigned to me. I'll just have to hope to not receive a future notice.

They have charged me and my wife for administrative fees for what amounts to up to $14.51 of
Charges that to be quite frank with looks like they took pictures from the internet of my car but anyway they charged us$140 administration fees
For $14.51 now there saying it's in collection and are threatening us with citations from the dps
I need help this is highway robbery and there has to be a class action lawsuit started to bring this evil empire down

I bought my daughter a new car a few months ago. She attends college out of state and visits every 4th weekend. She received a ZIP Cash invoice for $12.12. 30-days later another invoice came with +$10 in late fees. Thirty days later when I saw it another invoice came with +$25 in late fees. I paid it, then another invoice from another trip home came for $13.25 with +$10 in late fees. I don't know what happened, but $25 in toll charges and $130 charged to my credit card later and am now caught up with ZIP Cash. This is ridiculous.

Needless to say, my daughter now has a toll tag and I pay ZIP Cash invoices ASAP to avoid these late fees. It's literally highway robbery. I hope someone in authority is reading this. Somebody is making some money here. I hope like Robin Hood they are using this money to feed the poor. I most certainly feel ripped off.

Merry Christmas NTTA ZIP Cash.

I live in Arkansas and visited my daughter in Dallas over the 4th of July 2016.I received a bill for $18.10 from a company named NTTA on 9/19/2016, who I have never heard of.

I checked it out on the Internet and there were several sites stating that this is a scam, do not send any money. Yesterday I got another bill for $18.10 + a $25 late fee = $43.10. There was also language on the order to pay talking about impounding my vehicle and worse, on the bill. I called the number on the bill and talked with a customer service person.

I told her I never went through a Toll Booth to pay any toll. She said they don't have Toll booths in Dallas anymore, they just mark a Toll Road the the letter "T". I explained that we don't have toll roads in Arkansas and I was not familiar with their toll road coding system in Dallas. They said it doesn't matter, pay up!

I did pay, but will be the last time my family spends a holiday shopping in Dallas with family ...Legalized robbery.

I bought a used vehicle from dealer with plates from previous owner. These plates were turned in, and new plates were issued. I keep getting toll bills for this old plate despite the fact DMV has confirmed the plate was turned in. The reason I keep getting billed by tx toll authorities is because a vehicle with bent plates is causing computer to bill on this old plate number. I keep calling the toll authorities, they do remove the charges confirming that there is an error. But i keep getting new bills each month, which I have to get charges removed. This is driving me crazy. DMV is partly to blame for providing info on plates that no longer exist.

July 15 my family did a private bill of sale (we sold it ourselves - not at a dealership) transaction selling a motorcycle to another private party. After the transaction had been completed we then a few months later received notification that we had outstanding toll charges. I contacted the NTTA main office and stated the aforementioned information to them and was told that if we submitted proof of our bill of sale that it would warrant having the toll charges dropped. So i faxed in the bill of sale to the main dept as of Nov 11 to show proof that we indeed were no longer in possession of the charged vehicle. Then less than a month later my family was sent another letter from the NTTA stating that we were on the third notice of nonpayment and that we had been sent to collections due to not paying the alleged charges of $132.42. I contacted the NTTA and was then told that our private bill of sale was not considered a legal document and that I would need to contact the Dept of Motor Vehicles to get proof that the title had been switched through the state. I obliged and not only went to the main dept of motor vehicles Vehicle Titles and Registration Division where i picked up a notarized copy of the Texas Certificate of Title swap, once again providing proof that we were not in possession of the vehicle. I took the documentation up to the NTTA office in Fort Worth TX off of Hulen St, provided it to the supervisor who then told me that the charges had begun as of July 15... the photograph we received in the citation in the mail was photographed at night, our bill of sale shows when the transaction was made, so there is no physical evidence of either myself or husband on this vehicle... i asked the supervisor why when i was clearly presenting legal tangible documentation that they would not reduce the fees or at least waive the administrative fees from the periods of July 15-29 when the DMV had officially changed the title . The supervisor told me that even though i had documentation that they would not waive any fees, accept any bill of sale not through a dealership (which was never previously mentioned to my family even after we faxed in the documentation) and that we were therefore still responsible for the new owners fees.... I contacted the fort worth police dept who then gave guidance to contact the District Attorneys office regarding civil court matters as well as search out an Investigative reporter to look into why fraudulent charges are being assessed towards my family. The NTTA supervisor I had previously spoken within person today told me that NTTA is not only NOT required to accept our legal bill of sale, even though if the private purchaser was contacted the above information would be confirmed, that they also ARE THE LAW AND THEREFORE ANYTHING THAT THEY ASSESS AS CHARGES IS LEGITIMATE IN THEIR EYES... so now we are being told that my family will have to take this to a civil court to dispute these charges if we dont want to be assigned one of the 6 potential infractions ranging from additional administrative fees upwards to a class C misdemeanor...so now a few thousand dollar retainer potentially to fix a $132.42 charge... Sadly when I called the customer service office today after all of this the supervisor told me that they even though the DMV shows evidence of the title change, and that would mean the bills charged to us were incorrect and shouldnt have gone to collections, and that the tolls were backdated to the bill of sale that even then there was absolutely no reason they would provide any further assistance in trying to resolve this issue and we could either pay the bill or take it to court or be subjected to 1-6 ramifications...

I have to go to court on a criminal violation of not paying my bill. For 2 plus years I have sent them letters, called customer service etc. I told them I was not receiving a bill. So they wait for 9 months and send me to collections. I finally sent several letters asking for an administrative hearing which is their policy. After several letters they finally send me a form for the hearing. I fill it out and mail it back and they do not contact me. I started sending letters again because they aren't notifying me of the hearing. Finally I get a ticket from the DPS that I am being criminally charged. The laws won't change because the NTTA takes in hundreds of millions of dollars every year and they contribute a lot of money in taxes. Why would the government want to change anything? I can't wait to go to court. Wait till they get a load of me. I am looking at the possibility of counter suing for false accusations and charging me criminally. [email protected]

Just got a statement from NTTA for a toll charge of $8.46. I live in East Tennessee and have never been on the DNT. Picture of the car on paper is not mine.

I was down in Dallas for one weekend back in June 2016. We noticed the sign saying that we might be on a toll road, but we didn't know what that meant. I didn't see any booths anywhere for us to pay a toll. Well fast forward to October 22, 2016 and I received a bill in my mailbox for using the toll road for $21.92. I put it in my pile of bills to pay next month and went on with my business. On November 1, 2016 I received a 2nd notice of nonpayment -- 10 days after I received the first bill (With a $10 fee attached to it) I got upset and called them and they agreed to waive it. Tonight, November 21, 2016 I sat down to pay all of my bills. I logged into the website provided on the bill and entered all my information and then saw it. They charged me $25 late fee for the bill being over 60 days old, when I have only had it in my possession for 30 days This is what it said: SECOND Notice of Nonpayment (60 days past due) $25.00 fee. I wound up paying $46.92 for my bill that I had for 30 days. I paid it because I was afraid that my bill would be even higher if I waited. Is there something I can do about this? This seems very unreasonable?

I Owe 630 in Admin Fees, and tolls was only 330. That is INSANE!! Now, I can't get my car registration due to them placing a hold from NTTA!! And, Ntta is not willing to waive any fee. They said since its out of 90 days of invoice they can't waive the fees. I can not believe they can get away with this!!!

Hello NTTA Staff,

RE Wrongfully Received a Non-Payment Notice

We received a pink ZipCash Toll Bill Notice of Non-Payment from NTTA from the Dallas, Fortworth, Irving Area.

Please note several bullets below.

- We have wrongfully received a Non-Payment Notice for traveling a tollway in the Dallas, Fortworth, and the Irving area which we have not traveled on. We live several hundred miles away and have not traveled out of our city in the last two decades. We do not have any toll booth in our area. - We have never used ZipCash, nor heard of it.

- The picture displayed on the Nonpayment Notice is not our make and model or style car. The make and model is of a different car. The picture is very dark, but you can just make out enough details.
- Also noted the picture does not have our "Texas style plate" pictured.Thus the photo of the car taken might be from another State?

Helpful Suggestions.
Better camera equipment for night shots.
An error free way of reaching the correct customer of your toll booths.

Thank you.

I am being charged 200.74 for late fees for 35.00 zip cash toll fees. Highway ROBBERY!

I received a zip cash bill , stating 2nd notice for $63.91, yes i have a tag. i never received the 1st notice. I called ntta who said my balance is +15.35. $1.49 i was supposedly received , plus 10 $ administrative fee. plus an additional $11.52 in toll charges, which they were unable to find my usage of the tollway even given the date reporting "no transactions are on your record for that date". plus the second $ 25.00 administrative fee. NTTA has no record of ever sending me this bill and all the administrative fees, EVEN WHEN GIVEN THE ZIPCASH ACCT ID AND THE INVOICE NUMBERS...they repeatedly said, well you owe us NOTHING, so don't worry about it. Besides, i had enough in the account to cover both basic charges...anyways i owe them zero.

SECONDLY, i first spoke with Bobby, then with supposed manager Deborah Bentes. Bobby did not want to transfer me to a manager saying first he couldn't find one, then saying they'd call me back either today or tomorrow, he found Deborah Bentes. Can i talk with someone who can conjugate a verb, please? she likewise could find no record of the bill, tho i had all the info and numbers. She was unable to effectively listen to short, objective data, and process it. Both were poor communicators and rude. Deborah was giving lots of leading and misleading statements. Paper tags, nope...same plates for 5 yrs. Then Deborah said, do you remember when i spoke with you back in September, i corrected her saying i've never spoken with you before today, she said you don't remember? (gaslighting). I re-emphasized that i'd never spoken with her before today. Come on, the nuances of the English language for native speakers.

Unprofessional rip off NTTA. when is this supposed to be free? didn't we pay the construction costs off last year? and don't our gas taxes provide for road maintenance? or is NTTA the cash cow that keeps on giving...in the real world, i would not do business with someone who has such poor performance and little accountability, and apparently no oversight from the larger forces. their fee system is one sided, and NTTA is run by mental midgets, orchestrated by the elite. also, why do i have to give them my driver's license number, when they look up my plates /name/address thru the DMV. i do not trust them with having my vital statistics...knowing the way they run their operation.

Administration fees for NTTA. NTTA are charging almost double the the toll fees! Making it impossible to pay these outrages fees they now also place warrant out for your arrest and block registration! Never have i experience such scam. I ask if what if you are indigent or elderly or handicapped to pay theses fees. Her response was it applies to everyone. How can they be getting away with this. NTTA says they work with you but that is false they give you a amount to pay and place you on a payment plan but only to profit them. The first payment is so high not everyone can afford.

Called customer service ( if you can call it that )
#1 I've never been on your toll road
#2 I do not, nor have ever, owned the vehicle being billed
#3 I do not, nor have ever, had that tag number
#4 You bill me to an address that I have not live at in over 10 years.
Customer service:
TXDOT says you own that vehicle, so you owe us. You have to prove you don't own the vehicle.
So...a trip to the DVM and in seconds they verify that I don't own that vehicle.

NTTA is a bunch of idiots and I feel the Texas AG should be looking into their practices, especially after reading all the posts on this site!

Cannot believe you people. What you're doing is illegal. This is not a for-profit corporation. The administrative and late fees are exorbitant. They're worse than a bookie would charge. Hard-working people who are using the toll roads. And Cedar Park we were originally told that they would not be toll roads and then mysteriously right before they open their toll roads. I have a friend who has over $5,000 just an administrative and late fees in one and a half months worth of using the tools. It's where she never got the original bills. And then I was done she gets a bill for $6,000. Are you guys freaking kidding me. Our legislative needs to be doing something about you people right now. And I suggest that you not pay it one time. Because he's trying to go through you people and all you say is OK instead of $6,000 paid $5,000. Are you freaking kidding me. Our taxpayers money pay for half of this crap. And then you're going to try and make a profit on us. I don't think so

NTTA is a scam! How this company is allowed to charge unruly fees is beyond me, the money they make are not from toll fees it's from administrative fees $25 per piece of paper mailed out, maybe they should limit the amount ofetters they send. I hope and pray they get sued, they have already paid the highways off and now they are seeking money. I was told by somebody who works for them that they are a scam!

I went to register my car and was informed I needed to contact NTTA for an outstanding bill that I never received. I called to take care of and I also informed them that I never received a bill. I don't have a problem paying but how can I pay for service and I don't know how much I'm supposed to pay. I was also transferred to so many different reps and they all gave me a different amounts.

NTTA violates the FDCPA (Fair Debt Collection Practice Act)

!) I received a bill for $12,760.00. When I called NTTA they stated this is incorrect because they don't charge those fees anymore and my total bill was actually $5824.66 ($3104.66 tolls, $2660.00 in fees).They continue to send me bills for $12,760.00 even though they say that is incorrect and they say they cannot send me a corrected bill. Why not? (I'm not disputing the tolls, I take responsibility for them). This is a direct violation of the FDCPA which I have posted below:

§ 807. False or misleading representations
A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:

(2) The false representation of --

(A) the character, amount, or legal status of any debt;

They also violate the FDCPA by posting a list of habitual violators on their website with their name and amount due in an effort to shame them into paying. Once again I provide the FDCPA violation below:

§ 806. Harassment or abuse
A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:

(3) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or to persons meeting the requirements of section 1681a(f) or 1681b(3)1 of this title.

As you can see, the NTTA violates Federal Law yet for some reason they are allowed to get away with this. Any other institution would have been prosecuted for either of these violations. Why is NTTA not held to the same standard?

I travel for work and when I got home this weekend I had a bill from ntta. I opened it up and they said I owed $78.51. $8.51 actual toll fees. This was the first time I have received a bill from them. It's been at least 3 months since I was in Dallas. I called customer support, they told me they would waive the lesser of the two fees and I would "only" have to pay $43.51... I told them this was the only bill I had received. I told them I would send $8.51 the man laughed and said we will send it back. I mailed them a check for $8.51. I guess we will see what happens.

The Josey Main Lane Gantry on 121 is over billing customers and charging them as if they have more than 2 axles. I found 6 over charges in August alone and one of them was for a 6+ axle charge!!! I spoke with a friend who also drives a Ford F-150 like mine and he ALSO had over charges.

My complaint is with the fact during the month of Nov 2016, my wife and I stayed at hotel on the north side of Dallas. The issue come from the fact on US-72, there were toll booths that were not working. I paid to get off at my exit but yet the booth never register my payment. So because of that pulled off and yet the camera work.

the NTTA send me several bills and I refused to pay it because I did and returned their bill demanding they send me an official copy of the repaired logged of that particular tollbooth but they refused to provide it knowing that I can use their own data as proof against them that they are collecting millions of dollars unfairly for the fact their tool booth are not working and charging $40 for not paying a $0.75. Which means they are making money when people paid a toll and booth is not working than bill them a $40 for not paying the tool. This is no more then unjust.

Administration fees for a system that prints out an automatic bill it's unethical! I understand adding a late fee if a bill is late, but to add late fees AND admin fees to send out a computer generated bill is obnoxious! Who collects this admin fee? Where is our money for the toll going? I'm so sick of the NTTA and their greedy values they need an intervention and a complete overhaul of the company from TOP to bottom! Something needs to change with them! If they treated people with respect and dignity knowing not every family can afford $25 on top of a toll charge just to send a piece of paper saying you owe "this much" people wouldn't resist them like they do! Not to mention NO BODY TRUSTS THE COMPANY ANYMORE BECAUSE IT HAS BEEN CAUGHT SO MANY TIMES DOING THINGS ILLEGAL AND RIPPING PEOPLE OFF!!!

docs.google.com/forms/d/1CoVTS9zN8KZRg4m34lrLKMoSobsR6OtdGD24Wlm40wc/viewform?usp=send_form

I was told that the NTTA would be able to bill me using the toll-tag they provided, no matter what vehicle it was placed on and should register my new vehicles with them. No problem for me. i spent easy several thousand dollars the first year (2015) thru this tag. Yet one thing became a huge problem for me - I had begun receiving third notice zipcash bills towards the end of the first year - all of which were 'in collections' and included atleast 50% 'unremovable' late fees. All of the bills were for vehicles I owned and had the tolltag in. I gave them my information when they asked it, paid the first few mystery bills, and then began asking why. Why do I continue to receive last notice bills with huge late fees which NTTA refuses to remove and increased rates they refuse to change?

They have my information, how can they be so fully backed by the government to charge me an increased rate when it was their own billing errors which caused the mix up in the first place even after I tell them of this error? And then add late fees? And then stop vehicle registrations? And charge misdemeanors? And be the entity to prevent the use of the only place designated for a highway in the area?

Roads are for people not business
Business is for money not people

Please free the road and the people that use it from this demon called greed (business - NTTA).