I have used NTUC online delivery services for the past 2 years and have found the level of delivery service gotten worse especially over the last few months during the Circuit Breaker period. On 12 June 2020, I have placed an online order to be delivered to my home and after many tries I managed to get a delivery slot. As we are currently in CB period, like most Singaporeans I have been working from home since CB started. When it came for me to choose the delivery time slot, I did not make a fuss and took whatever slot was available (these days unlikely any choice of delivery slots as NTUC is experiencing a huge increase in online purchases and deliveries). On the day of delivery I was WFH and was aware of the delivery and was looking out for it to arrive. The delivery slot came and gone and about 15 mins past that I received an email from NTUC customer service advised that the delivery was person arrived at my home and found there were nobody at home. The deliver person then returned the items to the warehouse and the delivered was re-scheduled for another delivery slot. It added that I will be charged an additional re-delivery fee. I call NTUC immediately and spoke with a customer service person. I explained I was at home during the delivery slot and that neither my intercom nor my mobile phone received any rings or call/SMS. I further highlighted I had made more than 30 online purchases in the past and NTUC had made more than 30 deliveries to my home. I also told the customer service person that my address and contact number had not changed and I would not accept this was a mistake on my part. I refused to be charged with the additional delivery fee and demanded NTUC to deliver my purchases as soon as possible. The customer service person re-scheduled the deliver to the next morning and promised the items will be delivered. The next morning I waiting at home for the delivery and after an hour into the delivery slot I noted the delivery has not arrived, I emailed NTUC customer service and explicitly instructed them to tell the delivery person to call my mobile number on arrival and I further provided both my mobile number and delivery address in the email. After that I called the customer service again to check on the delivery status and re-iterated the need for the delivery person to call my mobile number if there is any difficulties in contacting me on arrival. Again, the delivery slot came and gone and again neither my intercom or mobile received any rings or call/SMS. I called NTUC for the third time and they told me the delivery person arrived at my home and found that nobody was at home and left. I was very angry at this point as I had spent the evening prior followed by half a day the next day, waiting for NTUC to deliver my purchases. I wrote another email to NTUC again (4th email) and it has been 3 hours past the delivery slot and I have not heard from NTUC or received any reply to my emails. I searched the internet for NTUC Group CEO Mr Kian Peng Seah email so that I can write to him to tell him hoe bad the level of customer service I had experience with NTUC. But I couldn't find his email but found this complaint board instead. If anyone should read this and happen to know of Mr Kian Peng Seah's email address, please help to forward to him. Hopefully NTUC management will make the necessary effort to improve their customer service to the millions of shoppers in Singapore who deserve nothing less than a quality, reliable and responsible service.