Ana Biocini
[email protected]
2365 E. 21st ST
Oakland CA 94601
(415) 571 1310
Date: January 4, 2017
ONLINE TRADING ACADEMY
1798 Technology Dr # 152
San Jose CA 95110
(408) 539 7000
Corporate Representative:
DISPUTE COMPLAINT:
I want the full reimbursement for all the Payments I made to Online Trading Academy because OTA change the Finance terms that they promised to do a Loan free of Interest Charge and I that was no true because I received an Invoice from the Loan Firm UAS where I was notified the they would begging to collect interest in the Loan because the six months promotion had expired.
This is one of the reasons I want to tear off the Tuition Agreement I made with OTA because they lie to me about the finance and thus they failed with the terms of the contract.
In addition, there is no any credit application Agreement that support the loan terms that they claimed.
In addition, looking a contract, I signed on April 23,2017 there is an overcharge of $5,000.00
I want to make Complaint against Online Trading Academy because there is a breach of Contract and fraud make by THE ONLINE TRADING ACADEMY
I Requested a full reimbursement of $9,014.00 and also, I would like you to stop to withdraw any more money from my Bank Account, until we resolve this in the court. Please also I requested to freeze my OTA account as well.
Dear Sir or Madam,
Explanation of Complaint
I am writing this letter to issue a complaint regarding of the courses I bought y from Online Trading Academy.
At the time of purchase, I was offered by your representative Grisel Saenz a promotion of a basic and futures program for $19,500.00. Normally $42,000.00
She said that this will be an especial promotion to me and asked me no to share this offer with anybody else in the classroom She Lies, later I found out that she was offered better discounts to other students.
She also told me that the Online Trading Academy would granted me with a loan free of Interest (0.00) beginning with a down payment of $10, 000.00 and the remain unpaid money will be pay in 24 months with no interest fee.
On April 22, 2017 When I enrolled in these courses She want me to paid $10,000 the down payment first on that day. (see attachment # 1 – First tuition contract that was cancelled)
I only paid $5000.00 on that day. Mrs. Saenz asked me to paid $4500.00 by next day. It was a lot of pressure and I have a bad feeling that I wasn’t treating me fairly and that the only thing the Online Trading Academy wanted was my money. They ripped me off with the first $5,000.00
Anyway, Base in this verbally agreement I did signed the tuition papers on April 22,2017 and they also attached a credit application / Retail Instalment Credit Agreement for this tuition contract (See attachment #1)
Hours later when I was at home I review the documents and I found out that The Online Trading Academy was selling me a tuition package I didn’t choose. Immediately I was sending and e- mail to my counselor Mrs. Saenz to complain about this. (See Attachment # 2 of this e-mail on April 22,2017 to verify)
The Tittle of this e – mail was: “LOOKING AT THE CONTRACT I BELIEVE YOU MUST MAKE A BIG MISTAKE “.
I was complained that the tuition contract had courses that I didn’t choose. I also complain that I found out that other students get better discounts than myself. In addition, I complain that I have no the budget to paid for these courses.
This tuition contract was canceled next day on April 23,2017 including the credit application for this loan.
I was complaining that it was too much money for the classes and that those weren’t the courses that I was choose.
Anyway, Mrs. Saenz the counselor insisted to sell me other package and remove all courses and leave only the basic program. As a result of this price change to $14,500.00 (See attachment # 3 of second tuition contract)
Mrs. Saenz wrote in this new second contract that my down payment was for $5,000.00 and the remain will be paid in 24 for months She verbally told me that the loan for 24 months has no interest Fee (0.00). They didn’t attach a new credit application / Retail Instalment Credit Agreement for this second contract
This second contract was signed on April 23, 2017.There was no new Credit loan application papers attached for this new contract.
I also was aware when Looking at this contract the amount is over charger for $5000.00. Because there is no any description to justify this extra Amount of $5,000.00 (See Attachment # 3)
The classes marked in the second tuition agreement contract are:
Core Strategy: $5000.00
Core Strategy: Part 2: 2000.00 and
Practice Labs: $2500.00 (That still I am not taking)
By adding All this together has a grand total of $9,500.00 but they are Charge $14,500.00
I like to make a complain because They lie to me about the terms of the loan because base in the second contract I signed doesn’t stated that I have to paid any interest in the loan.
Mrs. Saenz wrote in the first page of the second contract: “Paid $5000.00 Credit Card using USA billing – 24 months $10,000.00. Need a refund of $500.00 to be refund by check. Original was going to do another program”
It doesn’t say nothing about to paid any interested in the loan Since I met with my counselor in the earlier phase to discuss the courses and the tuition payments she told me that I will have an easy monthly payment beginning with a down payment of $5000.00 and the remain in 10 monthly payments with 0.00%. (See attachment # 4 of e-mail Mrs. Saenz sent me on April 27 in which she is promised a tuition discounts if I taking the 3-day class before enrollment)
They lie to me because the promotion of the 0.00% was not true. On October the Loan company UAS Finance sent me an invoice and notify me that the finance department will started to charge 17.90 % monthly and on top of that they were going to added the first six months of interest because the promotion was no good any longer after the 6 months. The invoice said that If I don’t want to be charge any interest I have to paid the full balance of the loan and that the s promotion was only good for six months. I call the loan company to discuss this and argued that this was not what I agreed with the academy and if I had known that I was going to pay interest on the loan I would never have bought the courses from the academy. (See attachment # 5)
In addition, I don’t have any credit application that was attached to the second contract signed on April 23,2017.
Furthermore, I also review the attached credit Application for the first contract and I found out that I wasn’t signed that application but it has a fake signature with my name two times and a fake initials two times as well. More over the first credit application doesn’t match cost of the loan for the second tuition contract. Consequently, this application is not valid for the second contract as this change completely including the cost of the classes.
In addition, they ripped me off with the over charge of $5000.00.
CONCLUSION:
I Requested a full reimbursement of $9014.00 and also, I would like you to stop to withdraw any more money from my Bank Account until we resolve this in the court. Please also I requested to freeze my OTA account as well.
I demanding to have a full reimbursement for the whole amount I had paid to the Online Trading Academy, because they lying about the finance terms of the contract. I was charge over $5000.00
Furthermore, I canceled the first enrollment tuition package and the only credit application agreement that was attached is dated on April 22, 2017 and it was for this first tuition agreement for the amount of $19,500.00.
This first enrolment agreement was canceled and in consequence the credit application made for this enrollment agreement it must be canceled too.
I signed a second new enrolment tuition package on April 23, 2017 but I didn’t sign a new credit application agreement for this new tuition package, in which the amount for the tuition change from $19,500.00 to $ 14,500.00.
In consequence the Finance Retail Installment credit agreement that I signed on April 22, 2017 doesn’t match the second contract for the second tuition package I signed on April 23, 2017 and there is not a retail installment credit agreement attached to the second enrollment tuition that support any financial obligations and specific terms for my second tuition package that I signed on April 23,2017.
For all these reason, the agreement between the Online Trading Academy and Myself doesn’t have any standing and the Finance contract is invalid as well.
I believe this is a breach of the contract and for this important reason I want a full reimbursement of all the payments I have been paid to Online Trading Academy.
I Requested a full reimbursement of $9,014.00 and also, I would like you to stop to withdraw any more money from my Bank Account. (See Attachment # 6 and # 7 about the payments I have already made to the OTA.)
Note: In addition, I was reading lot of complaints from student’s s that complain to be ripped off in many ways by the Online Trading Academy.
I hope we resolve this matter soon otherwise we will have to go to the court to solve this complaint
Thank You
Sincerely
Ana Biocini
2365 E. 21st Street
Oakland CA 94601
[email protected]
(415) 571 1310
.