I made more than 4 calls. More than the length of the the actual conversation was the wait, I had to wait 40 MINUTES to get to talk to the guy so that he could shout at me!! Most of the people here say that its run from a garage, of course that can't be true. But that perception is pretty hard to deny. There is only one guy in the entire support team named Stephen Bennett. Well that wouldn't be a problem nor would I blame them for having only one person because of the cheap price. BUT I do consider that as a problem BECAUSE it usually took more than 3-4 emails + 5-6 calls to fix a problem.

I made more than 4 calls. More than the length of the the actual conversation was the wait, I had to wait 40 MINUTES to get to talk to the guy so that he could shout at me!! Most of the people here say that its run from a garage, of course that can't be true. But that perception is pretty hard to deny.

There is only one guy in the entire support team named Stephen Bennett. Well that wouldn't be a problem nor would I blame them for having only one person because of the cheap price. BUT I do consider that as a problem BECAUSE it usually took more than 3-4 emails + 5-6 calls to fix a problem.

There is only one guy in the entire support team named Stephen Bennett. Well that wouldn't be a problem nor would I blame them for having only one person because of the cheap price.

BUT I do consider that as a problem BECAUSE it usually took more than 3-4 emails + 5-6 calls to fix a problem.

This is csdheeraj. Surprisingly, I was the guy who posted such good reviews of these people two pages before this complaint that I was accused of working for the company/being Chris himself. ALL for this:
I was happy with the first few months I signed up for OLS. But then as time passed by, they kept upgrading servers and you had to get yourself pushed onto the new server by contacting customer care.
There were lots of problems with rsync too, half of my files never backed up. But I don't blame OLS for those problems. I just used FTP.
The service was intermittent. Downtime every now and then. If there was a downtime during the weekend, good luck the guys at OLS wouldn't fix it till Monday. It was very irritating. Somehow I managed to use it, I kept myself happy by thinking that the service they're giving was too good for the price...Until..
...They lost my files. Completely. Vanished without a trace. I then thought, "hey luckily my files are on the old server of theirs", but unfortunately that wasn't true. The files disappeared from both the new server and the old server at the same time. Suspicious.

More than 200 gigs of data lost. And to think I deleted it off of my computer thinking that OLS was secure and reliable (http://www.onlinestoragesolution.com/backupsecurity.html) OLS says "Redundant Storage Back end - Protects data from hardware failure" Redundant storage, yeah I guess. Downtimes every now and then. Of course, more than 200 gigs of data disappearing. That pretty much defines the "finest platform in Cloud Storage" (onlinestoragesolution.com).

Well to err is human. But not computer. Even then I was like "Its gonna be alright, sometimes you can't prevent some thing. The guys at OLS will get back my files for me just like they did 4 times before." Yes my files had disappeared four times before, only exception being they luckily restored them.
So I sent an email and registered a ticket. Guys you can look at the ticket yourself. olsscam.notlong.com and click on the Files deleted on OLS18 ticket. Of course you can look at the other "great" opportunities they give me to call their phones from my Indian telephone placing an international call where I have to listen to their music for more than 25 minutes every single time to just talk to a rude unsensitive person (that's an issue I'll come back to later) saying "How can I help you?" who so clearly wants to get rid of you as soon as possible. I don't blame him, it must be all the "extremely good" service feedback he must be getting everyday.

Btw OLS might delete the ticket history just to save their faces. So you can check a snapshot of it here: http://www.postimg.com/61000/photo-60828.jpg

It goes on for a month as you can see in the ticket history. Then two months. I had to stay up all night (Indian Standard Time) to try to get to talk to the guy on phone and get it fixed. Well that didn't go out pretty well.

I made more than 4 calls. More than the length of the the actual conversation was the wait, I had to wait 40 MINUTES to get to talk to the guy so that he could shout at me!! Most of the people here say that its run from a garage, of course that can't be true. But that perception is pretty hard to deny. There is only one guy in the entire support team named Stephen Bennett. Well that wouldn't be a problem nor would I blame them for having only one person because of the cheap price. BUT I do consider that as a problem BECAUSE it usually took more than 3-4 emails + 5-6 calls to fix a problem.

This guy Steve/Stephen assured me on phone and email combined 22 TIMES (!) that it would be fixed. But it never happened and never will. He said Chris (Chris Herzig, the founder everyone is so mad at here) is working on that issue. He said he was attending a conference call with his provider and could take a call in a half hour. He assured me that Chris would call me back. Expecting that would be like expecting the president Obama to come to your house and drink coffee with you over breakfast. Well of course, I called back. The Steve guy told me that I have to wait for FOUR MORE FRICCKING HOURS till he finished his conference call. I exclaimed I can't wait for that long, its been two months and he's been putting me off every single time. That guy shouts at me "The hard drives are being restored it'll take 10-15 days to restore the files" I said you've been saying that for months. He literally screams at me and says "Were you listening to me? I SAID it'll take 10-15 days" Well I wouldn't mind waiting for 10-15 days, once, or in a rare case, twice but FOUR FRICCKING TIMES? Its been two months, how much longer should I wait? He was so rude, like you know he's paying me to do something for him.

I'm telling you all potential customers. If you think you're getting a good deal. A good deal of wasted time and regrets is what you're gonna get. More than 25 minutes each time you call them. The added time of following up every time you lodge a complaint. Trust me, you will lose more time than what was worth the money.

Of course, after paying the cash, you'll also receive the free gift of being shouted at by a "customer care executive" (should I say THE customer care executive) whose professionalism and gentleness will blow your mind away.

And trust me when I say this, do not buy this service. Two pages before this complaint, you'll find the BEST review of OLS EVER posted on the internet. And I'm the same guy who is going back on his words.

I now understand the frustration of the people who registered onlinestoragesolutionsucks.com and onlinestoragesolutionscam.com.

Go ahead shell out those dollars, waste your time, lose your files and get shouted and insulted at by the guy you paid money to.