I called to order the two 10 inch frying pans. The lady tried to sell me a complete set for $300.00 dollars. I declined the offer. Then she offered me a 12" pan for $19.97. I said yes to the 12inch pan. She then offered my anaodizing for the outside of the pans for $9.97. I said yes to the anodizing. Total sale with shipping would be $66.93. When my package arrived I received one 10inch pan. I called the tell them and was informed that they could send me the 12 inch pan becausue they could see from the shippping weight that I did only receive one pan. I told her I was supposed to get two 10 inch and one 12inch pan. She said I ordered the basic essentials set which is one 10 and one 12 inch pan . I told her I ordinally ordered the two 10 inch pan and the lady offered the 12 inch and I accepted. She said they couldn't sell the 12 inch pan seperately or to add it to the buy one get one free offer with the 10 inch pans. . They could only sell the 12 inch in the basic essentials set. I told her that the lady I ordered with didn't know what she was talking about. I asked for a RMA number to return the 10 inch pan and to reimburse me for the $66.93. I might call back and ask to have the recordered call played back to me to prove to them what I had purchased. I don't know if it will be worth my time. I don't like being misled like this.

Several months ago we ordered the "buy one - get one free" pans...We were offered everything under the sun to buy...the call took well over 10 minutes...we never received the pans nor was our CC charged...we thought this was just an oversight...
Sooooooooooo a few weeks ago we saw the ad again for the BOGO and ordered again...same type of phone order system...automated and took over 10 minutes...to date we have not received any pans nor has our CC been charged...We thought maybe the deal was that if you don't buy the WHOLE set...your BOGO order "gets lost"...