My husband and I were invited to visit the campground shortly after purchasing our camper with the promise of a free week of camping. We visited the campground in the fall. We were presented with a high pressure sales pitch and were told of lot of things that we later found out were not true. We booked a campsite for our first visit last month and this was not what we expected at all. The site was dirty, the campground was packed and not at all pleasant. It was loud and it seemed like we were the only guests that did not have loud golfcarts with bad exhaust, fully equipped with obnoxious sound systems. The sites are so close that the sewer hook up for the neighbor is right next to the picnic table and the same for the neighbor behind us. Gross!
We had been getting calls to attend an orientation and decided to schedule it while we were there. This was nothing of the sort. It was another high pressure sales pitch to upgrade our already overpriced membership. We were so upset that we packed up and left the campsite a week early. Our first visit and they are trying to get more money from us! I am so upset that we were suckered into joining this. Our experience was far from relaxing or enjoyable and we are going to see what we can do to get out of this awful lifetime commitment.

We decided to camp from June 3 thru 11th 2021. The campground was nice but not enough help to do the things they say they’re going to do. We wanted to do putter golf but the activity center is closed for three days through the week only stays open till 530 or six so you have to run things to the guard shack which is a long ways away from where you camp and when you’re done. The putter golf was a mess and not cleaned up. The go carts were not running till the day we go home. To many bad things to mention. But I think that all members should not have to pay the $49 maintenance fee as nothing is done. I really would not recommend this organization to any family or friends.

Husband & I were invited to test a key we received by mail to see if we won a pickup truck. We went and tried it, didn't win, listened to a long presentation, then they called us back to speak to a sales agent. This all took place around memorial day in 2019. We told the sales agent we were unsure about purchasing membership, but ultimately we decided to put a down payment down after being assured by the agent that we would have extra time to cancel due to the holiday and we would get our down payment back if doing so. If we cancelled outside of that time we won't be able to get our down payment refunded is what we were told. We went to the campsite the following day to check out the situation and see if it was for us. We decided it wasn't and tried to call and cancel. We couldn't get a hold of anyone, kept trying, then when we reached someone they directed us to call a different number. Calling the other number right away, we could reach nobody the first couple tries, then finally we were told that or trial time expired and we couldn't cancel or refund our money. We kept calling for weeks, they've given us so many numbers, we spoke to several unhelpful, some what rude associates, and now- a year later, we are still dealing with them. What we were told during the sales pitch, is not how things were.... it is not what we agreed to pay for, therefore we haven't made payments. They recently turned this in and it is reflecting on my husband's credit report. How do we go about dealing with this? We are in Ohio and the resort we met at was at their Wapakaneta, OH location. Any help would be greatly appreciated. Thank you!

My letter to Frankenmuth Credit Union and the BBB and Michigan AG to add to the lawsuit against Outdoor adventures sales techniques

I'm a little bit confused with this Credit Card bill so I will have to go back to the beginning of the scenario. We were at the Outdoor adventures sales office and did not want to purchase on the Credit Card they make membership sales on. The company assured us the purchase could be transferred to a low interest loan with Frankenmuth Credit Union, we actually waited for confirmation that this was true from a bank rep. You were not in that day so another person from the bank was on the phone and validated that it was a fact that a loan would be given if we were eligible. So we then made the purchase and after the end of our zero interest time applied for what we thought was a loan.

So we are here today and it is the first time we looked at the statement and it is a Credit Card not a loan. This is a real problem for us because now we are stuck with monthly interest which is accrued at a higher rate than a loan and we are not sure if the CC interest is going to change. So I would like to know are we locked into the rate on the CC or is it just a 12 month promo. Secondly I would like the bank to contact Outdoor adventure and make sure they do not tell anyone that Frankenmuth Credit Union will give a loan on their sales only another credit card. They are using it as a tool to trick people into purchasing on a credit card which has 6 months low interest and then balloons. If someone cannot get a loan or pay it off they are in poor shape. We were informed that we would be getting a secure loan because the camping packet was transferable so I hope you can see the dilemma Outdoor Adventures and the bank put us in by saying a loan was possible. I already sent a message to the State Attorney General to assist in the lawsuit they are pursuing against Outdoor Adventures Sales Tactics and will send a message to the BBB once we hear from you we really want this bad practice to halt as soon as possible.

The outdoor adventure packet isn't eligible for a secure loan only a high interest personal loan basically the bank does not recognize it as having a monetary value. Do not purchase unless you are very well off thats all i can say about that.

They were trying to pressure us into buying a higher contract (more money). They were mad when we didn't. Also found out that they are trying to screw all of us if we don't. Please when you go to that meeting, do not sign anything and do not buy anything more. They are trying to open another company and buying more land in other places to get more peoples money. Please go to www.michigan.gov/ag and file a complaint...

file a claim with the attorney general at michigan.gov/ag and go under claims. We need all of you to help us before they do something else to screw us.

My husband and I have been members of outdoor adventure resorts for 4 years now and every year it seems the campgrounds get worse and worse they don't maintain the gravel roads the workers conjugate impacts on the north side of the park garbage is not get picked up now until three 4 in the afternoon used to be 10 in the morning golf carts are driving 20 30 miles an hour cars are driving 20 30 miles an hour in the speed limit is five miles an hour no staff member is abiding by the rules nor are they in forcing it to the members to do as well my husband and I do one thing different and we get spoke to but several other people in the campground have the same problem and they get away with it not supposed to leave your unit on a site and not be there with the unit at all times yet we see so many units sitting there and no one has been there for a week at a time and come up just on weekends that is unacceptable to me the play favoritism and I don't think it's fair for the huge amount of money we are paying as members of this Campground.

the Michigan Attorney General has stepped in...lawsuit if going to be filed against this company. Talked to our attorney today, and they said go to our meeting with them on Friday and find out what they have to say. Was advised not to sign anything until we talk to our attorney. We have also been trying to get out of this mess...we also have the same complaints that all of you have. (Was funny cause we got their letter friday morning and friday night they were on the news as so many filed complaints against them)

What is the deal with needing to have your photo ids updated ? I keep getting phone calls telling me I need to come up for a meeting and to have my photo id updated. I have never used my membership in the 5 years we have had it.

Just wondering if they are trying to talk you into upgrading your membership with this new pitch so they can get more money out of you?

I talked my husband into signing up for Outdoor Adventures because I thought it was a good thing. When we signed up we agreed to five years and if we used it we would switch over to the Lifetime. Unfortunately we have not been there in 3 years but continued to pay our Maintenance Fee and Loan Payment. Today I called them and was going to pay off our loan off. And asked if since the Loan was paid in full if I still had to pay the Maintenance Fee. The girl checked with her boss Candy and I did. Now in fact I would have to pay that fee until the end of the contract Feb 2019. Even though they have records that we have not been there in 3 years and have no intention of going. What a rip off. Once again I have to admit my husband was right and we should have never signed up for this.

So we have been members at outdoor adventures for 4 years now and have had nothing but frustration! Every perk we were sold on, turns out to be a lie! I wish we could get a class action lawsuit against this company and give them a taste of their own medicine! Absurd!!

Mark who is the manager of this location is very rude, no people skills. We are new to this outdoor adventures group as of October 2017. We were told we could have 10 guest per membership, we have reservations for a cabin this weekend to have my daughters 12th birthday, when calling to find out how guest could get in they told me because I have 6 people in my family on my membership ( 2 adults 4 minor kids) that I was only allowed 4 more guest. How is that possible? Mark said it's only 10 per campsight. Mind you its March the middle of winter. 30 degrees outside. We are paying 75.00 a night for a cabin. I could do a guess stay for 30.00 a night for regular campsight but someone would have to sleep in a tent to all night in 30 degree weather. Needless to say we won't be having a birthday party up there. Worst customer service ever. We are being discriminated against for our guest beacause we have a large family. Regretting every minute of this membership already. Mark also laughs at the fact that we had 26 guest to attend a 12 year olds birthday party. Well Mark the 26 guest was all family including another member of outdoor adventures. Mark also proceeds to tell me there is no one above him. If you call cooperate to complain about him his wife will receive complaint before anyone else and get rid of it. Don't be cooks and waste your time money effort or energy like we did. We will continue to go to out local campgrounds.

My husband and I went to a sales pitch for Outdoor adventures. I went in thinking there was no way I was going to purchase as we aren’t campers and don’t have a RV or interest sleeping in a tent. Through the pitch, there was some interesting options and it seemed like staying in a cabin would be nice. We wanted to think about it, but was pressured to make a decision. We were assured in this process that we would be able to sell back to the share if we were unhappy. The sales associate even showed us ones that other people were selling. We tried to buy one of these shares, but were told that we would be unable to finance those shares and needed to purchase a different one. There was no cell phone service in the building (whether my phone wasn’t working I am not sure), so I couldn’t search what I was looking at. Needless to say, against my better judgement, we purchased. In the first year, we attempted to use our membership 4 times. Every time there was no available rentals. We tried all the ones near Grand Haven and the Holly location. We were locked into a high interest credit card, but I continued to pay it. I paid the maintenance fees (which is more than many timeshare companies). My husband and I have never used this. So, we decided that since we can’t use the property we would sell, as we were told we could. The manager was very rude and noted that we couldn’t and that we had a lifetime contract to pay the maintenance fees. I explained that isn’t what I was told and pointed me towards the contact. Sadly, I didn’t fully read the contract because we sat so long during the pitch that I accepted what I was being told and signed. I will say that this is my fault, but it doesn’t dismiss that they are explaining one thing and then having a contract for something else. It is bad business practice.

So fast forward. I live in another state and I will be honest, I forgot that I had this contract. So, the company has called me and I told them that I was frustrated because they promised I could sell it, and now I can’t. I also have never been able to use the membership. The worker was extremely rude and told me at first she could propose a payment plan and asked me how much I could pay. I told her $50 and she said I don’t know about that. The caller then noted that to get out of the contract I would need to pay for 2 years of member fees. In talking to her, I found out they have a place in Ohio near a 3 day concert I am going to. I figured that I would give them one more chance. I then asked if I pay the 2 years, can I use it until the end of the year. The way I look at it, this is similar if you break a contract with a rental agency. They are charging you for lost wages while they find someone to take you rental. My thought is, I am giving them time to find someone to take my place, but if I am paying for an extra year, I should be able to use it in that time. I told her that I would immediately pay one year and pay the next year in a month. The caller said I couldn’t do that and repeated that it is a cancellation fee, but continues to talk about how I can’t use the property and tried to sell me to keep it. Finally when she said I couldn’t, I asked her if I can go on a payment plan then for $100 a month. The caller then said no, you have to pay in full. She is the one that brought up a possible payment plan. I explained that and she said that she never promised, she would ask her manager. Again, she brought it up. So, then I told her I would start posting and I got “are you threatening me”. My response was no, but it is my right to post my experience.

So in the end, they have poor business practices. They promise more than they can deliver. This may be a good deal if you have a RV or do tent camping. If you want to use a cabin, there is not a good possibility that you will ever get in. They have very shady business practices. I would suggest that no one sign without a lawyer or without fully reading the contract. They are what everyone worries about timeshare, vacation rental, etc. Also I have no opinion on the actual properties because I have never been able to use them.

My husband and I went to a sales pitch for Outdoor adventures. I went in thinking there was no way I was going to purchase as we aren’t campers and don’t have a RV or interest sleeping in a tent. Through the pitch, there was some interesting options and it seemed like staying in a cabin would be nice. We wanted to think about it, but was pressured to make a decision. We were assured in this process that we would be able to sell back to the share if we were unhappy. The sales associate even showed us ones that other people were selling. We tried to buy one of these shares, but were told that we would be unable to finance those shares and needed to purchase a different one. There was no cell phone service in the building (whether my phone wasn’t working I am not sure), so I couldn’t search what I was looking at. Needless to say, against my better judgement, we purchased. In the first year, we attempted to use our membership 4 times. Every time there was no available rentals. We tried all the ones near Grand Haven and the Holly location. We were locked into a high interest credit card, but I continued to pay it. I paid the maintenance fees (which is more than many timeshare companies). My husband and I have never used this. So, we decided that since we can’t use the property we would sell, as we were told we could. The manager was very rude and noted that we couldn’t and that we had a lifetime contract to pay the maintenance fees. I explained that isn’t what I was told and pointed me towards the contact. Sadly, I didn’t fully read the contract because we sat so long during the pitch that I accepted what I was being told and signed. I will say that this is my fault, but it doesn’t dismiss that they are explaining one thing and then having a contract for something else. It is bad business practice.

So fast forward. I live in another state and I will be honest, I forgot that I had this contract. So, the company has called me and I told them that I was frustrated because they promised I could sell it, and now I can’t. I also have never been able to use the membership. The worker was extremely rude and told me at first she could propose a payment plan and asked me how much I could pay. I told her $50 and she said I don’t know about that. The caller then noted that to get out of the contract I would need to pay for 2 years of member fees. In talking to her, I found out they have a place in Ohio near a 3 day concert I am going to. I figured that I would give them one more chance. I then asked if I pay the 2 years, can I use it until the end of the year. The way I look at it, this is similar if you break a contract with a rental agency. They are charging you for lost wages while they find someone to take you rental. My thought is, I am giving them time to find someone to take my place, but if I am paying for an extra year, I should be able to use it in that time. I told her that I would immediately pay one year and pay the next year in a month. The caller said I couldn’t do that and repeated that it is a cancellation fee, but continues to talk about how I can’t use the property and tried to sell me to keep it. Finally when she said I couldn’t, I asked her if I can go on a payment plan then for $100 a month. The caller then said no, you have to pay in full. She is the one that brought up a possible payment plan. I explained that and she said that she never promised, she would ask her manager. Again, she brought it up. So, then I told her I would start posting and I got “are you threatening me”. My response was no, but it is my right to post my experience.

So in the end, they have poor business practices. They promise more than they can deliver. This may be a good deal if you have a RV or do tent camping. If you want to use a cabin, there is not a good possibility that you will ever get in. They have very shady business practices. I would suggest that no one sign without a lawyer or without fully reading the contract. They are what everyone worries about timeshare, vacation rental, etc. Also I have no opinion on the actual properties because I have never been able to use them.

THIS NEW CANCELLATION OR CHANGE OF RESERVATION IN LESS THAN A WEEK OF YOUR RESERVATION IS ILLEGAL AND BULL****. THE COMPANY IS NOT OUT ANY MONEY BY A RESERVATION CHANGE OR CANCELLATION. I UNDERSTAND A FEE IF THERE IS A NO SHOW BUT WE BOUGHT AND PAID FOR OUR MEMBERSHIP AND OUR DUES. WE OWN THE RIGHT TO CAMP FAND HAVE OUR SITE FREE. IT WAS PAID FOR WHEN WE BOUGHT OUR MEMBERSHIP. THESE FEES ARE EXCESSIVE AND UNJUST. LETS ALL STICK TOGETRHER AND FIGHT THESE FEES. MORE POWER TO THE MEMBERS. LET US BE HEARD BRING BACK THE MEMBERSHIP MEETINGS.

OK...first I entered a drawing for a Yeti cooler, 3 month's later I get a call saying I was one of the finalists for a 2017 Truck or $20,000 cash. I had to make an appointment , they said bring "The whole family!" also spouse must be present...hmmm first clue, so I made the appointment, sat in this room for like 10 minutes then someone came out and brought us back into another room with tables and other couples.. this wasn't just a hey come see if your key fits, it was come and sit and listen to us try to scam you into paying $11,999.00 for a lifetime of use of hundreds of campgrounds in the US. So I played along knowing right along what this was, did the whole tour and afterwards the gentleman that was telling us about all "THE GREAT" benefits of this took us back out into the main room where you come in then his "BOSS" tried to sell us this package, after we talked and we he knew that I wasn't interested just like that he got up and left without a word.. tired my key ,, didn't fit, the kid opened this cabinet that was FULL of these blank keys I'm talk like over a hundred, so my waste of 2 hours of my time on a Sunday was lifted with a $250.00 gift card bundle and these gift cards that only cover a part of the cost of something on these websites, oh lets not forget the 3 day & 2 night vacation of a lifetime. It does not include the airfare or extras just the lodging...
I did not get suckered into this ploy or scam. Don't waste your time if you get called saying "your a finalist!" They will try to be smooth talkers, bribe you, sucker you in..

DON'T DO IT!!!!

They say there is no way outta of the contract even though we were lied to! Has any one had any luck getting out of this Scam? Anybody gone to court and what was the out come?

Paid for full year of storage for travel storage that the Davison location. Tried to cancel storage for months that will not be using any longer and they are unwilling to refund money or apply money as it was prepaid in full. Was transferred to manager that handles these issues, but was disconnected.

Paid for full year of storage for travel storage and tried to cancel months that will not be using due to travel trailer not being in the area any longer. Was unable to cancel nor was able to get refund for months that will not be used. They stated because it was prepaid in full they would not be able to refund money.

Paid for full year of storage rental for travel trailer. Was unable to cancel the storage and because paid in full to get the additional prepay discount they would not give back months that will not be using.

I hate I even signed up for this company. I have been trying for over a year to get rid of this membership. Last month I totally forgot to change my credit card for my autopay, so when this rude lady name Donna or Dawn ( couldn't make out her name) called to tell me my credit card was declined, not only did they charge me an additional $25, but she charged me a $5 late fee when the card was just declined the same day. When I advised my card on file was lost and please change it to the new card she swore up and down it was changed and now and behold she called again today and told me my credit card was declined. I asked her read the card back they have on file and behold it was the same old card. Not only did she not change my information, but once again I was charged another $25.00 fee plus another $5 late fee. And then she had the nerve to tell me they are removing me from autopay. I could careless what you remove me because in all honestly I don't even want this crap. We don't even use this mess. I need a lawyer so I can get out of this contract and never have to hear or see another billing statement from them again.

I also have not been able to book a site this year in Grand Haven, and was told we would never have a problem getting one. I asked the sales guy, "what happens when you sell to many of these"? He said that they only sell a certain amount and that way all of us stupid people that fell for this line of crap would have a place to stay when we wanted. I can't even get a call returned. I agree with the guy on the lawsuit. I too am going to seek a lawyer and see about getting my money back. Even if i can't, I plan on exposing them for who they are! CROOKS!

This place is such a scam and the salesmen are out right liars. We were told there are always sites available and would not be a problem getting into the campground. So far the two time this season we were able to go camping there were no sites available at Grand Haven out "home" campground. They would be willing to put us on the waiting list if we would like. All the other campgrounds are 2.5-3 hours away form our home and Grand Haven is only 1.5. When we signed up there were so many promises made that were not true. If you are thinking about getting a package through them please think twice. Go home and think about it and decide do not let them talk you into signing right then and there. The rules change once your name is on the dotted line.

We went through same process (being called stating we were a "finalist" to win a truck), but name of company was Venture Out Resorts on our contract, but believe it is the same company (corporate office is out of Bay City, Michigan). We attended a presentation at the Wapakoneta, Ohio Resort and fell for this. The rep gave us false information about the program and the benefits. We have contacted legal counsel, but believe it would help our case to have others that have had same experience share the misrepresentations made by this company and potentially file a class action lawsuit. I don't know how a company can stay in business with the type of bogus representations they make about their program; this should be illegal. Buyers beware!!!! If they were truly legitimate and had any ethics whatsoever and stood behind their program, then why wouldn't they let someone out of the contract if the program was not at all what they were told? SCAM!

We were sent the key to the truck, and was told that there would be five other prizes besides the truck, we got a 250 dollar gift cards that were only good for twenty five dollars apiece and when you go to the website to get anything, you had to pay money to get anything cause everything was way way more than twenty five dollars. Then the salesman was so slick, he talked ninety miles an hour and push papers in front of us telling us just sign and we could take every thing home and read it later, he then said the payment would be about 85.00 dollars a month, didn't tell us that the two credit cards would be two more payments on top of that, and then he never mentioned once about 500 dollar dues yearly, this guy was good. Well, we couldn't get to the papers for a few days, six days to cancel the contract, well I didn't call until the seventh day, and that was because we had a death in the family and was told sorry there is nothing we can do for you. And they were really rude on the phone to us when I did call and I even talked with the main guy in charge not just the salesman, and he was rather rude too. I just may let them take me to court, they can't get blood out of a turnip, now can they? So please people if your suckered out there for a free gift, don't let them fast talk you make them explain every little detail to you first, and be careful of Outdoor Adventures, especially in Kalamazoo..