I stayed at the Red Roof Inn, Burlington NC on 10.12.19 with my dog. "Andy" asked me to return in one hour and the room would be cleaned and he would check me in early but he asked that I pay with cash only, $77.00, due to the credit card machine being broken. I reminded “Andy” I had a dog with me and he replied that I needed to bring him $102.00 in cash to cover the pet deposit. When questioned about paying cash “Andy” asked me if I had a problem with it. This was the story for three other people traveling with their dogs; all of us in town for a competition. However, another person who checked in shortly after us was able to use her credit card. $69.00 total for one night. No pet deposit although she reminded Andy she had her dog with her.

Opening the door to room 153 there was a strange odor, not offensive but definitely not pleasant. I moved the microwave so it could be plugged in and found roach droppings. I opened the microwave door and was greeted with the odor of rotten food and sour sponge. Unfortunately, I didn’t notify the front desk within 15 minutes checking in; I just wanted to warm up some stale coffee from the lobby later in the evening, so there nothing “Andy” could do. In the morning my “roommates” the roaches were crawling across the floor. I once again braved the coffee in the lobby and it was ice cold. I asked the front desk for fresh coffee, they put some out which was ice cold. I surely wasn’t going to warm it up in the microwave. The three other travelers had the same experience with one room smelling of cigarette smoke, she requested a new room which was just as bad.

I travel frequently with my dog for sport competitions and at times find it difficult to find a pet friendly hotel. I don’t expect a pet friendly room to be in 100% perfect condition however I would like for it to be clean and free of roaches. Did I mention the freshly smoked cigarette butt in the hallway?

This hotel is absolutely disgusting. The four of us made a point to share with the sponsors of the competition and other competitor’s the horrible conditions of the hotel and strongly recommended they NEVER stay at a Red Roof Inn or OYO Hotel. OYO has been notified as well.