I purchased a Whirlpool washer and dryer at P C Richard and Son in Paramus NJ 1 years ago along with a 5 year "extended warranty". I paid a little over $1200.00 for the washer. Yesterday I had a repairman come to fix my washer and he gave me an estimate of $1115.69 for parts and labor saying that my unit had no manufacturer's warranty although Whirlpool usually warrants most of their front loading machines for this problem for 5 to 10 years. He further suggested that I contact Whirlpool saying that they are usually good at working with their customers in situations like this. I tried without success. So then I looked at my paperwork from the sale of the washer and realized that I had purchased the "extended warranty" and yes it was slightly over the five years but I thought that the sales manager would help me especially since they never contacted me to renew the warranty which I would have done.

The mit manager Joseph Botros Jr.was beyond rude.I asked about the warranty and he said it was expired by over a year! Their "extended warranty" starts when the appliance is delivered. So I paid for a warranty on top of the manufacturer's warranty? Why in the world would anyone sell you a piece of crap like that? That's not how my auto warranty worked or any other extended warranty I've ever purchased. Extended means you extend the warranty Beyond that of what the manufacturer offers!!!! He then told me that appliances only have a life span of 10 years so I just need to buy a new one and be done with it. I asked him if he would please try to at least contact Whirlpool on my behalf and help me to get some of the parts covered under a warranty. Not only did he refuse but hung up on me. Needless to say,P C Richard and Son in Paramus NJ you won't waste your time or money there either

I purchased a Whirlpool washer and dryer at P C Richard and Son in Paramus NJ 1 years ago along with a 5 year "extended warranty". I paid a little over $1200.00 for the washer. Yesterday I had a repairman come to fix my washer and he gave me an estimate of $1115.69 for parts and labor saying that my unit had no manufacturer's warranty although Whirlpool usually warrants most of their front loading machines for this problem for 5 to 10 years. He further suggested that I contact Whirlpool saying that they are usually good at working with their customers in situations like this. I tried without success. So then I looked at my paperwork from the sale of the washer and realized that I had purchased the "extended warranty" and yes it was slightly over the five years but I thought that the sales manager would help me especially since they never contacted me to renew the warranty which I would have done.

The mit manager Joseph Botros Jr.was beyond rude.I asked about the warranty and he said it was expired by over a year! Their "extended warranty" starts when the appliance is delivered. So I paid for a warranty on top of the manufacturer's warranty? Why in the world would anyone sell you a piece of crap like that? That's not how my auto warranty worked or any other extended warranty I've ever purchased. Extended means you extend the warranty Beyond that of what the manufacturer offers!!!! He then told me that appliances only have a life span of 10 years so I just need to buy a new one and be done with it. I asked him if he would please try to at least contact Whirlpool on my behalf and help me to get some of the parts covered under a warranty. Not only did he refuse but hung up on me. Needless to say,P C Richard and Son in Paramus NJ you won't waste your time or money there either

I purchased a Whirlpool washer and dryer at P C Richard and Son in Paramus NJ 1 years ago along with a 5 year "extended warranty". I paid a little over $1200.00 for the washer. Yesterday I had a repairman come to fix my washer and he gave me an estimate of $1115.69 for parts and labor saying that my unit had no manufacturer's warranty although Whirlpool usually warrants most of their front loading machines for this problem for 5 to 10 years. He further suggested that I contact Whirlpool saying that they are usually good at working with their customers in situations like this. I tried without success. So then I looked at my paperwork from the sale of the washer and realized that I had purchased the "extended warranty" and yes it was slightly over the five years but I thought that the sales manager would help me especially since they never contacted me to renew the warranty which I would have done.

The mit manager Joseph Botros Jr.was beyond rude.I asked about the warranty and he said it was expired by over a year! Their "extended warranty" starts when the appliance is delivered. So I paid for a warranty on top of the manufacturer's warranty? Why in the world would anyone sell you a piece of crap like that? That's not how my auto warranty worked or any other extended warranty I've ever purchased. Extended means you extend the warranty Beyond that of what the manufacturer offers!!!! He then told me that appliances only have a life span of 10 years so I just need to buy a new one and be done with it. I asked him if he would please try to at least contact Whirlpool on my behalf and help me to get some of the parts covered under a warranty. Not only did he refuse but hung up on me. Needless to say,P C Richard and Son in Paramus NJyou won't waste your time or money there either.