Hello all, you know I don't rant on FB, but this needs to be out there and shared... I've been a customer of Heller s and a friend of them for 30 years, I've had issues with Paraco ever since they took over. Today was the last straw... I have an old 100lb Heller tank , came with house, no gage... I only have it for my cooking stove. I called today because I was getting low, please if you use them, I'm trying to save you money...They ask you what the gage reads, I said I don't have a gage I just know that it's low b/c I can smell it when I turn on the burner, she said " I have to send out a technician b/c I used the word SMELL" I said I don't smell gas only when I turn on burner... Doesn't matter, any old school folks know how to tell when you're low.. this technician was an added $80+ additional charges per tech. So, I'm really trying to make a long rant short...So I called SUBURBAN to get information.... Important.... Their gas (I only have for cooking) is $3.14 per gallon, Paraco was charging me $5.49 per gallon!! On top of the service call, keep in mind.... So the cost alone for 24 gal was $164. the price for 48 gal from suburban $151. ... Suburban is charging $80. For new 50 gal (200lb) tank, and THEY WILL CREDIT YOUR ACCOUNT THE $80 FOR YOUR NEXT DELIVERY!!! So I called Paraco and told them that I have a better off and will be changing my gas to suburban, she says, if I switch to another co I will get charged $110. for them to get their 20+ year old tank ... PLEASE SHARE THIS... PARACO IS GAS GOUGING, AND IF YOU GO TO THEIR SITE AND READ THEIR COMMENTS, YOU WILL SEE THOUSANDS OF OTHERS WITH THE SAME COMPLAINTS. Or just do the math and take Suburban up on their offer.... $164/24 gallons vs $151/48 gallons....Do the math.... And I know that we all are/were loyal to Smokey Heller's gas, but they are not Heller's. Call Suburban, don't be bullied by Paraco anymore.

I've been a customer of Paraco for 6 yrs. I was never really happy with their prices and policies, but this past incident was the icing on the cake. I called to order a delivery, much like I always do. When asked what my gauge was reading, I told them 5%. I was then informed that I would need to pay an extra $100 fee for a "safety check" since I had allowed my propane level to fall so low before calling for a delivery! I told them that was absurd, and that I was not paying that extra fee, and for them to come get their tanks, I'm done with Paraco. I was THEN informed that if they come get their tanks, their is a $110 fee!! I'm supposed to pay them for picking up their own tanks??! I then informed them that I would be moving in the next few months, which I am, and explained that they may want to come and get their tanks, otherwise, they are going to just sit there and rot once I moved. Her reply then was ," Oh, ok, I'll put a note thru to maintenence to come and get them." Bottom line, this is a TERRIBLE company, with TERRIBLE and INCONSIDERATE customer service, who implements UNFAIR and ILLEGAL business practices and fees. GO ELSEWHERE FOR PROPANE.

We purchased a home that had a long standing contract with Kosco gas. We kept the contract and Kosco gas was friendly, responsive and reasonable in price. However, as many other reviews have noted, they drastically changed when they were taken over by Paraco gas.

I called for service and the oil truck came. The driver informed me he was almost out of oil, but would fill some and return the next day. It sounded a bit odd, but I agreed. He never returned and I realized when oil was very low. I filled out online form and they replied they would be out next day. The price seemed MUCH higher than it used to be. Extremely high.

The second time I needed service I used the same online request---over a week went by and nothing. It's middle of winter and oil is dropping in my tank. I called to cancel and they inform me I'm scheduled for a delivery today. What an outright lie, as I NEVER informed of a delivery and it's a way to make save face and make money.

They play games, gouge prices and never communicate. Oddly I don't see their trucks around as often as I used to and I suspect many are cancelling like I did.

I called another company that gets high ratings and they will come tomorrow. Don't use them...ever.

Just got a letter from PARACO saying my PROPANE TANK is out of date and the D.O.T. says they have to be recertified from 5-12 years from the date stamped. It would cost $275 for this. Is this a scam or Paraco's part of what?

I've been with Paraco for at least 14 yeas, they were the propane company when I bought this house.....recently I received a notice stating they were going to start charging a lease fee on propane tank....I told them I wasn't going to pay it and they could come and get their tank, I was then told that I had to pay a restocking fee of $119...I told them I was calling attorney general....this is a rip off!!!! And they charge more for their propane!

I was a customer of Synergy Gas and then Paraco Gas took over. I have been a customer for 42 years and I recently found a company that will charge me less than half of what Paraco is charging me with NO rental fee. When I called Paraco to tell them to pick up my tank they informed me that I would be charged a Restocking fee of $89 dollars This company is gouging customers. I suggest that people shop around their are much better deals out there with companies that would be happy to have the new business at that don't intimidate their customers.

Wow! Looks like the posts were correct Paraco gas is gouging their propane prices. Called them to inquire as to their price. they made a case of my using less then 1000 gal a year to maintain what had by their current quote risen from $4.66 to over $4.90 a gal this month. This despite the fact that the average rate in NYS is $2.33. After I called another service (among several all offering prices close to the average rate) who quoted me $2 a gal less and was cancelling with Paraco, only then were they willing to negotiate. Too late. I felt like they were trying to make accommodations after abuse. I rarely make a statement against a particular local company, but if you use Paraco you may very well be best off reconsidering, or at least check your rate against the average and what everyone else is offering. I'm looking at saving about $400 a year just with a few phone calls.

I have been with Kosco for about a couple of years. I left Heritage Oil soon after they ruined Mohonk Oil. I have been relatively satisfied with Kosco and they were a much better company to deal with than Heritage. You could get them on the phone, if you had a question about your bill they were able to correct any billing problems quickly and easily. Now Paraco has done the same as Heritage did with Mohonk. They couldn't care less about their Kosco customers. I'm being billed for oil I never ordered, I can't get anyone on the phone to try to figure this out. I get stupid recordings and there's nobody there to help or answer messages left. I expect they'll be sending a collection agency letter soon. I say SUE ME!!! Maybe then, I'll draw some attention to this thievery and the courts can figure it out. Meanwhile, the long cold winter is upon us soon and I will be again searching for an honest company to do business with.

I've been a service contract customer and a propane home fuel oil customer of KOSCO for over 20 years. Recently Parco took over and sure enough everything has been a mess. Fee after fee, ways to find extra deliveries to capture environmental fees. Auto enrolling me in service contracts without sending me any details and notices. Trying to cancel and they won't commit to a time to pick up the tanks. They are also indicating fees per hour to pump out the existing tanks and weigh them since they are still very full. This is in part their doing with two very close deliveries at the end of the winter heating season. Original I thought this was to collect their environmental fee, but now I see they are doing to to scare us with fees out of changing companies. Stay away from Paraco! I also suggest contacting the Attorney Generals office with any issues on this company. They have had issues in the past with their unfair business practices and keeping the AG's office in the loop will ensure they are no longer able to conduct business in this manner

I have heated my home with KOSCO fuel oil ever since I bought the house 12 years ago. I have had some notable arguments with Barry Motzkin, the short-tempered CEO of the company, but sooner or later he would realize I was one of his best customers, and that my house had been heated by KOSCO since it was built, and we would reach an agreement. In February of this year, KOSCO merged with Paraco, which should not have affected my service since I am not a propane customer. However, my service has gone to hell in a handbasket. It is unable to reach KOSCO by telephone. I am unable to get my service contract sent to me so I can pay it, I am unable to get an oil delivery, and my annual cleaning was rescheduled three times. Today, alone, I spent 38 minutes on the phone just trying to reach a human voice to ask WHERE is my service contract and WHERE is my oil delivery. If I run out of oil, the poop is really gonna hit the propeller.

I was a customer of Synergy gas that was purchased by Paraco Gas. I started to received notices that they would be billing me for tank rental which was never done by Synergy. When I received the bill I complained and they credited my account. My gas bill was paid in full. On the same day they credited me for the rental they sent a crew to lock my tanks. I have one tank for standard cooking and two others for the pool. They proceeded to send invoices for the lock out. Nothing like putting salt in the wound. They are the definition of poor customer relations and service. After going back and forth for over 30 days they sent a truck to my house while I was at work and removed my tanks that were full of gas. Quite frankly I am glad to see them gone.
However here is the kicker. When they gave me a credit for my gas they found that I paid $2.85 a gallon over 4 years ago for my pool tanks. I don't really heat my pool much. They gave me a credit of $4.30 per gallon for my cooking gas, however they would only give me a credit for what I paid ($2.85/gallon) for the pool gas. I said to Eva their customer rep " how much are you going to charge the next person for the gas you took out of my yard?" No answer.
Poor Business practices. Poor customer relationships. They fail on every level.
I would strongly recommend staying away from this company.

Bad Bad Bad
As a costumer of the previous gas co. Since 1981 In Mill City, Lake winola, Pa.18625. I also asked to have our tank removed 8/20/13. One year later they call and asked if it was pick up yet. The next day it was removed. I then reserved a restocking bill for $95.00. There is no way in hell I will ever pay that bill. I sent them a bill for 1 year storage $1,035.00, which me luck. I plan to contact the Attorney General Bureau of consumer Protection, The Better Business Bureau. I also plan to contact several Consumer Protection Attorneys in an effort to bring a joint action suite on behalf of all who have received such a charge also asking the court for refunds and punitive damages of some 20 Million U.S. Dollars. As a consumer Advocate myself I can not stand by and let this type of consumer abuse continue. I encourage all who have been abused by this Company to turn up the heat and fight these unfair practices.

I own an hvac company and if I did what Paraco does I would be out of business rude service and price gouging 325 a gallon when it's 240 come on where is the attorney General that's where I'm going next

Discontinued using PARACO 5 weeks ago because of a move. We were told to expect our refund (deposit, credit, and refund of unused propane) in 2 weeks. Called and they said that they were just working on it. Called and they said they'd call right back. Called and they said they would expedite payment. Called and they, again, said they would call back after emailing corporate. I emailed them and was told that the claim was put in on October 26th and we would get the refund within 2 weeks of that date. Still nothing. Long story short, calling for 5 weeks and no refund. Funny, when they wanted money, we had to pay right away. Terrible customer service!