Even tho' they do have good prices, DO NOT use these people, if you are not 100% sure of a satisfactory purchase. Get everything in writing, if you ask them any questions, etc. If you have any problems, don't rely on email replies. Call - & be ready for rudeness from the Office Mgr. (Brian). [He'll tell u abt. how many complaints he gets "every day"... tell u smthg.!?] Also, do not count on quick delivery - even tho' they charge your credit card WELL in advance of shipping the item. Ultimately, if you return smthg., count on losing money... even if they give you the incorrect information in the first place!

dont buy from them they listed two differnt part numbers for my atv starter going down the list I ordered the first one that was listed for my machine by model and year it was wrong found out at the end of the list they had another number listed now I have to pay return shipping and 10 percent restocking charge plus shipping on the other starter will never buy from again there comment to me was I ordered it even though it was wrong part number for my machine if you want a good place to get parts go to tewarehouse in olklahoma great place to deal with

I purchased a clutch for my Toro mower 18 July from Pat's small engine plus. it is the exact same clutch that came on my mower and worked for 7 1/2 years. I installed it exactly as the direction with the clutch explained. For a 1 inch shaft mower the attachment bolt was to be torqued to 55 foot lbs. and the disc clearances were set per the directions. The clutch lasted less than two hours in operation. When I called Pat's to see what to do about it the man I spoke to, who was named Dave was very helpful and said to send it back to him as he would be personally handling the return. He said that he would send it to his supplier as soon as he recived it. He said to put the letters CW2 on the package and he would know what it was. He said I would get a new one back quickly as his supplier "Arrow" was fast. I returned the package via UPS at a cost to me of 15 dollars. Pat"s recived my package on August 18 as recorded by UPS at 9:20 in the morning. I called one week later August 25 and spoke to a man who told me that Dave had died on Wednesday. He said they were very busy and did not know if they had the package or not. He said they were coming in on Saturday to work on returns as they were overloaded. While speaking to me he asked me if i wanted a refund. I said no that I wanted a new clutch but needed it in a hurry. He said to call back Tuesday morning. I called by Tuesday morning and said I had decided that I would like a refund as the process was taking too long. The rude man that spoke to me said I could not get a refund and that they had only checked in my package in on Saturday. He denied everything that Dave and the other assistant told me and said it would take several weeks before I would get a clutch back if at all. They had had the package one week and one day and had done nothing with it. He said they had not yet sent it to their supplier who then would have to send it to Warner the clutch manufacturer. I explained that the man I spoke to on Friday asked if I wanted a refund. The new guy said that they don't give refunds. He said the only way I could get a new clutch any quicker would be if I bought another one and then they would refund me the money when their supplier sends them the money. I have had to pay to have my lawn mowed for three weeks now waiting for Pat's to send me a new clutch. I will never send one more cent to these guys again. You cannot trust what they tell you on the phone. They don't contact you to let you know if they have received a return, they are unwilling to stand behind their products, and they seem to have the attitude that they don't care how long a replacement takes. Their motto should be the customer is always wrong. I am not even sure that Dave died at this point. That could just be another story.

They were disrespectful in the extreme when I called about my returned clutch. The man I spoke to had a chip on his shoulder as big as an iceberg. As I said the fellow i spoke to initially was very courteous and I felt fairly treated by him. If he really passed away I am sorry and I am sure they lost a great deal of business because he treated people properly. I have not heard one thing from Pat's about the clutch I sent in. It was sent in at my expense within the time required. I am not even sure they sent it to their supplier. I had to purchase a different mower clutch locally and install it. It has worked perfectly for a year and a half. There had to be a defect in the clutch I sent back to Pat's because the new one I have was installed in the same manner.

They were disrespectful in the extreme when I called about my returned clutch. The man I spoke to had a chip on his shoulder the size of an iceberg. As I said the fellow i spoke to initially was very courteous and I felt fairly treated by him. If he really passed away I am sorry and I am sure they lost a great deal of business because he treated people properly. I have not heard one thing from Pat's about the clutch I sent in. It was sent in (at my expense) within the time required. I am not even sure they sent it to their supplier. I had to purchase a different mower clutch locally and install it. It has worked perfectly for a year and a half. There had to be a defect in the clutch I sent back to Pat's because the new one I have was installed in the same manner.