I'd like to lodge in complaint against a Chinese service advisor namely Kenny, a very rude and irresponsible staff who unqualified as a service advisor. FYI, I was the first customer reached workshop at 8.00am on 1/12/2022 to repair my aircond fan. attended by this Kenny at 8.45am & surrendered my car about 10 minutes later after registration.
At around 10,00am I saw my car was left unattended at a roadside beside workshop. I started questioning him "why" and he said they have refilled aircond gas & need to wait for next checking. His response was very bad and reluctant to answer me on waiting time required despite numerous follow-up checkings by me.
I lost my patient after 2.00pm & wanted to leave as still no service rendered. We then quarreled and I was pretty upset as he has failed to :
* be polite to customers
* provide sufficient info. to manage customer's expectation.
* keep customer waited for more than 6 hrs for no reason.
How can a Honda's staff shouting on customers??

I'd like to lodge in complaint against a Chinese service advisor namely Kenny, a very rude and irresponsible staff who unqualified as a service advisor. FYI, I was the first customer reached workshop at 8.00am on 1/12/2022 to repair my aircond fan, attended by this Kenny at 8.45am & surrendered my car about 10 minutes later after registration.
At around 10,00am I saw my car was left unattended at a roadside beside workshop. I started questioning him "why" and he said they have refilled aircond gas & need to wait for next checking. His response was very bad and reluctant to answer me on waiting time required despite numerous follow-up checkings by me.
I lost my patient after 2.00pm & wanted to leave as still no service rendered. We then quarreled and I was pretty upset as he has failed to :
* be polite to customers
* provide sufficient info. to manage customer's expectation.
* keep customer waited for more than 6 hrs for no reason.
How can a Honda's service provider shouting on customers??