Today was the 4th time over the last 5 years or so that I have called them to handle my case. They have denied me 4 times. Denial's included a car accident, rental fraud, electrical issues and illegal water practices where I live. They are full of crap when they say they will handle any case big or small! To boot they will not give me a reason why they won't take my case (she said they are not allowed to divulge that information). Here's the kicker....they are representing my neighbor for the SAME EXACT issue that I called for. This firm is ridiculous and they lie to no end. I am contacting the BBB and reporting them. My advice...Don't bother with them. It's not worth it!