cancellation of e-ticket done on december 19th, on follow up with the airline regarding refund i was told on 21 december 2011 to send an email. I got a response saying the refund will happen in 15 working days. I have been following up since and now its now more than 21 days the refund has yet not come to me. The airline call centre just diverts the response saying i need to contact refunds department. The phone #s given provide no response what so soever. I fear i have been cheated and i will be forced to lodge a police complaint locally which will result in arrest of local officials of philippine airlines, which i believe will be a hard call i will take. I have already started telling my network not to use philippine airlines consideration absolutely ridiculous response and service delivery standards. DO NOT FLY PHILIPPINE AIRLINES FOR YOUR OWN BENEFIT, ITS NOT WORTH THE RISK . i can be contacted on [email protected]

I would like to request for refunds for the following ticket #/bkg ref : EP5MFJ, TKT #0792439770674 / 0792439770148 / 0792439770149 / 0792439770675 for passenger GO/ RAMONSIYSR and GO/ SYCHANJUANSR.Beacuse I was charded 3 nmes for the same flight and passengers. the one we used last 23jan was BKG REF : BZQ3AJ tkt # 0792439770799 / 0792439770800.