On march 18, 2016, we booked via phone call for our march 20, 2016 trip to Tagbilaran, Bohol.
We paid our tickets in cash at PAL-Ali mall on march 19, 2016. The following day as we are about to check-in, we were surprised to find out that the booking date was may 20,2016 instead of march 20,2016.
We were told to pay rebooking fee for Php 1,605.00 each for a total of Php 8,025.00. We paid the rebooking fee at once so we will not be delayed in our flight to Tagbilaran, Bohol as we were on official travel for Department of Health Project. We would like to request for a proper investigation of the subject matter.
If the agent with agent code DOC-name LOTI was at fault, we would like to request for a refund in the amount of Php 8,025.00, as it was a very unnecessary cost for us.
Thank you

Cecilia Q. Sanoy
Administrative Aide VI
Department of Health, Manila

There were hair follicle (2 strands) on the egg (breakfast).

I booked a Saturday March 19, 2016 flight and they said the day of arrival is Sunday March 20th but flight actually came in on Saturday . It was a hassle on the part of the people that would pick me up from the airport to give an incorrect day of arrival.

An opened envelope with personal and confidential files were opened in the Philippines and then returned it to me with an open envelope. It was sent in August 2015 and it was returned Feb. 2016. Reason is a change of address for the Mabuhay Miles office that they didn't disclosed when I called their office.

I visited the Philippines during the dates 21 October, to the 18th November 2015, I sent this complaint to KLM airlines twice and the told me i need to take this complaint to Philippine airlines because it was with this airline that i had the delay with, I feel the need to complain and for this complaint to be taken seriously, on the return flight which ended in total disaster, something that will stay with me for such a long time.
I was scheduled to return from Manila Airport with KLM [Airline Ref 4HFZ8R] on the date 18th November 2015, this had 1 stop over at Taipei Airport in Taiwan, this flight was canceled due to the APEC Government Meeting held in Manila, so a rescheduled flight was arranged by KLM for the following day the 19th November 2015 from Manila Airport scheduled flight time 12:20am.
19 November 2015
The difference with this rescheduled flight, from Manila to Taipei [Taiwan] was to fly with Philippine Airlines and then to catch the connection at Taipei with KLM. This is where the bad experience started, I arrived at Manila Airport around 6pm the flight was 8:35pm, this flight was delayed for about 2-2 half hours causing me to miss the flight to Amsterdam and then the flight from Amsterdam to Newcastle.
When I arrived at Taipei Airport [Philippine airlines] after 12-12:30am I was left stranded,not knowing what to do, where to go, I eventually went to the customs desk and they got in touch with the Philippine Airline office at the airport and from there I was sent to a hotel in Taiwan which they paid for even the taxi there and back, I was instructed by the personnel at the Philippine airline to return to the airport at 12-12:30pm this I made sure I did, this date 20th November 2015, this is when I was informed that that my flight was not due to depart until 12:20am this would be 21 November 2015 I said to the female staff who saw to me when I got to the airport that I have to wait 12hrs and all she could say “it looks like that” no apologies at all, I should have been allowed at least to stay at the hotel until nearer the time of my flight so I could more comfortable.
At this point in time arriving at the airport at 12-12:15pm I was left to wait 12hrs or more on my own, all alone, again not knowing what to do, all I could do is to wait in drafty corridor [s] and try to sit on the uncomfortable seats at the airport, this made my arthritis play up so much, this was such a total nightmare a very sad finish to a wonderful time I had in the Philippines something that will stay with me for such a very long time, due to this night mare I should think that I should be compensated for this really bad experience [Nightmare] I went through, it won't change what happened but it will help to absorb this nightmare, bad experience I went through. I just hope I never go through this ever again

David Richardson

dear mr , mrs, i was traveling from butuan to manila, and my ticket stated i can carry 10 kg, but the ground personel said i can carry only 7 kilo, i let them see on my ticket stated 10 kg, they told me that is their policy, the rest i must pay, and they were very brutal, they need to be trained how to treat people, go back to school, no decipline, that happen on 31janueary 2016 depart from butuan 0715 arrived in manila 0.845, i hope you take my case into consideration,

The incident happened on January 10, 2016 while already aboard Philippine Airlines Boeing 777 Jet Flight PR 118 for 3:00 p.m. flight to Vancouver Canada. At around 2:30 p.m. while waiting for the plane to depart, I was requested by a PAL stewardess to have my eye checked by the Quarantine staff at their PAL office. Despite my explanation that it was an eye allergy, a certain Dr. Marisol Adorable concluded that it was 'Bacterial Conjunctivitis' and I was not allowed to leave.

The next day, I was examined by Dr. Clarissa Gonzales, an ophthalmologist (License#89660) from the Asian Hospital Filinvest Alabang with Tel. Numbers: 632 771-9344 /#63922 808-7180 and email address: [email protected]. After a thorough eye examination, I was issued a Medical Certificate declaring my eye condition an 'Allergic Conjunctivitis' and not communicable.

This gross erroneous findings of the Quarantine Officer that resulted in my flight cancellation caused us undue stress and humiliation. This incident caused us to pay flight fare adjustments for myself and my wife was penalized for changed flight schedule and fare adjustment. I lost income for three days delay in coming back. I demand compensatory $2000.00 damages for my lost income and refund of re-booking fee with the Philippine Airlines.
LORETO MACARAEG-PASSENGER PAL PR 118-Jan.13, 2016

Book for manila-sg flight. Booking made 8:45 am all details filled as per booking details, then until the last process of payment i was prompted by an error. Having said that the booking is an error i made a second booking of the same flight same day same time. This time no error. Then after 6 hours PAL sent the confirmation, with 2 booked flights. Wow!!! I immediately called pal
Hotline only to experience on what may be our flag carriers finest service. Having transferred to multiple agent, follow up, hold etc. they had finally concluded that i had 2 bookings that they acknowledge to refund. 2 week had passed and the refund is still in process. After pleading to grant my request to refund asap the response from the agent was "tawag na lang po kayu uli kung na refund na" sobrang hassle ang PAL!

Dear Sir/Ma'am,

The almost two hours of my flight (airbus A320-200, flight PR2994, boarding time 5:55am) from Zamboanga to Manila was not a good one, holding on to the ill-mannered treatment a flight attendant showed to me. I am writing this incident to report such a lazy, unaccommodating flight attendant who shows sarcastic side comment to his guest.

I'm carrying two luggages to my flight - the bigger one is for check-in, and the other one is a carry-on luggage. I carried this carry-on luggage as I took the stairs of the plane. I tried to place it at the latch bin yet to no avail as I cannot reach it.

Okay, I need to accept the fact that I am not blessed with height, so I kindly asked for a help to the guy flight attendant near me. He approached me and lifted my carry-on luggage, and said, "akala ko tulong tayo dalawa."

I was pleased to reply him (sort like cheering him), "kaya mo na yan, Kuya," while I'm busy looking for my boarding pass on my hand bag, trying to check if my seat assignment is in the window or near the aisle. Then I smiled and about to thank him, BUT he walked away and he said, "If nabibigatan kayo, i-check-in niyo na lang," in a sarcastic tone. Yes, he walked away from me while telling a snarky side comment. Where's the good manners?

So there, I was a bit surprised of his bad manner and tried to digest his words. Tried to calm myself and seated. Questioned myself, what was wrong. It would be acceptable to me if only he delivered his message in a nice way like he is concerned, but it is not. More so, where's the quality customer service? None.

What's inside my carry-on luggage are 1 laptop, 3 blouses, 3 dresses, 1 coat and undergarments. I have carried this carry-on luggage on my way up to the plane, carried alone because it's not heavy after all. I only asked for his help because I cannot reach placing my luggage at the latch bin/overhead. But what did he done? Showed some sarcastic comment? Is it right? He should show compassion and be gentleman and not utter words that would pissed off the guest!

Yes, I am a paying guest. I paid, so I fairly deserve to be treated in a nice way and not in a rude action. Does this really have to come with being in an economy class flight? Is this how flight attendant will treat you?

Isn't it his job to assist guests? But why there were side comments?

By the way, his name is John Lorenzo Vinuva. I hope I get his name right but if ever he used other's nameplate, that's another fault/offense that will raise against him.

I just hope that the airline company should see to it that every flight attendants/ crews should be courteous, accommodating and display good manners and right conduct in general. After all, the airline is the flag carrier so I expect Filipino's good values will be displayed.

Sincerely,
Jinky Grace Nono

PAL trip only advantage is a straight flight to Phil. for around 13 hours. No competition. they control the old and nervous people who are scared of stopover and plane transfer.PAL management take advantage of this and they have no consideration or compassion to those who cancelled their flights due to illness, death, or their own Planes breakdowns. there is no such things as we care or customer satisfaction guaranteed. they have selfish ambition in the expense of others. One unhappy customer lost is not one. they spread like fire among friends.PAL means: Pag Alis Late or PALaging late. PALpak, incompetent selfish management who only cares for their profit. Last April 27,2015 I booked two Balikbayan Flights to Phil. with my wife. It was a Promo. Should cost only$550. but when I paid it ended up to $950 with all the airline surcharges and taxes. Our plane jumbo Boeing 777-300 was changed to smaller Airbus A340-300. they projected they will have more passengers in New York.. On departure date, Nov 3, 2015 at11:15pm, Flight PR117, Boarding time keep changing. There was no clear announcement on PA or on the Board we can read about what is going on. I finally asked and they said the plane is under maintenance. we have to wait for further announcement. The truth was the turbine engine has a problem. they promised to serve snack which arrive after an hour.. Then the trip was cancelled at around 2am, Wednesday for safety reason which is the right thing to do. We were all sent home to come back at 11am for Flight PR127,Boeing 777-300, our original plane coming from New York.to depart at 1:45pm, arriving at 8:30pm Thursday in Phil..Those Transient can go to the Hotel and us living in Vancouver can go home. Taxi fares will be refunded. With 9Hrs left, some passengers decided to sleep in the Airport to avoid the inconvenience of coming back and forth and the problem of getting refund. I spent $86 for the taxi. After 12 hrs flight the last meal was not served due to air turbulence. We arrived tired and hungry at 8:30pm Thrs with other passengers complaining that no one can pick them up from the province, and connecting flights schedule changes. Next day I went to PAL office in Cubao for refund of my $86 taxi fare. They said it should be claimed in Vancouver. But we already left. After 3 weeks I received a call. I thought it was ready for pick up.. I went back to PAL office, and they said they don't know anything about it. They don't have funds for that in their office. They cannot pay me. They already saved for Hotel bills and for all the troubles and inconvenience we went thru, we were not entertained. I told them what kind of management is this. Only $86cdn they cannot refund. Finally I went back to Vancouver. They said I have to cal # 1800 4 359 725 or go to their email address: [email protected]. I phoned the Number. and they said The Travel Agency where I got the ticket will handle it. The Travel Agency said it is not his plane that broke down. why will he refund me. He said the same thing happened with him in Manila. The Hotel and all expenses were not refunded to him. He gave up the claim, but will never fly PAL again. The email address was mostly complaints unsolved. Why they make things hard for us. Is this how they care - only themselves or they are incompetent in handling this kind of situation.. Can they not help and guide us the proper procedure to claim refund and not pass us like a ball from one dept to another. This PAL is not the only Airline. This will be my last trip with PAL. They also have the record of the lowest salary of Pilots and employees. This is not the way to run a big company with a tarnish name. What you need here is a change.I wonder how you can survive longer. This company cannot even pay a promised refund of $86cdn. I am keeping my boarding passes changes and taxi receipts for Souveneirs.

i booked an airline ticket with philippine airlines last august 10 2015 for 4 people going from manila to busuanga on january 1 2016 with a return flight on january 5, 2016. 2 tickets were paid through credit card and the other 2 using my mileage. The three are my relatives and i made the booking for everybody. My sister who is one of the passengers was diagnosed with cancer a week ago in the u.s. so we decided to cancel the booking. i called pal office this morning to cancel all these flights. the plane fare for the two i booked through my card was 12922php or 6461php per head. i am now being penalized 1500php per head per flight irregardless of whether i cancel totally or reschedule the flight at a later date. so that is a total of 3000php per head or half of the fare per person. half of the fare that has not been used will not be returned when it is being cancelled more than 3 months before the actual flight? where is the justice in this? i can understand when the cancellation will be a week or two prior to the flight but 3 months before the flight? irregardless of whether there is a valid reason or not! they are asking me to provide medical certificate so that the cancellation of the sick person's ticket will be valid so as not to incur penalty, but not for the other travelers. we are siblings? how can one push through with a vacation when one has a life threatening illness that needs to be taken cared of? this is a company that has no heart, with other airlines, you can change your mind up to three days prior to the actual flight. somebody needs to take a look into this, NO ONE SHOULD ENRICH THEMSELVES BY TAKING ADVANTAGE OF OTHERS! IF YOU ARE A GOOD COMPANY, YOU NEED TO CHANGE THIS POLICY!

Incorrect baggage size allowance on July 24,2015 Flight No.428 From Manila to Narita ( Tokyo )
Your allowance as posted on internet for maximum combined size of two free checked in baggages should be 2 X 158 = 316 cm
and you wrongly posted a figure of 273 cm total, which is obviously wrong,

Please checked these Baggage Allowance so we don't have a drama at the airport upon checked in as I travel several times a year
with my family,Could you please email your answer as soon as possible.

Thanks for your consideration


Regards,
Norma Naglins - Mabuhay Miles - 208549460
Joselito Roxas - Mabuhay Miles - 208856001 NOTE : 3 years member fully paid but until now never had Mabuhay Card
Jennifer Malonzo Roxas - Mabuhay Miles - 208863771 NOTE : 3 years member fully paid but until now never had Mabuhay Card
[email protected]
Phone or message-+61 416006479
Date-15th of May,2015

Used gum left on the airline seat and stuck to Versace bag

On my trip to Manila on PR210 from Melbourne on 8 May 2015, I discovered that the seat 47K occupied by my sister Louella Pineda (who swapped seats with my husband Augusto Aguila) had a used chewing gum stuck to the edge of the seat belt and on the seat itself. When my sister went to the toilet, I stood up to to let her get through to the aisle and placed my original Versace tote bag on that seat. My sister never realized about the gum until she returned to the seat and as I grabbed my Versace bag from the seat only to find out that it had been smeared with the chewing gum. That was when my sister found out that she had chewing gum stuck to the back of her pants as well.

I reported the matter to the crew who suggested that we remove the gum from the bag using dry ice. However, the airline only have regular ice available. Ms Tess Posaz, the crew supervisor also advised that we file a report to PAL management as I demand compensation for the damage done to my personal belonging that is the Versace bag.

ARLYNE JOSEFA AGUILA

A travel agency booked our ticket ( 25 persons) for Manila-Palawan and Palawan-Manila last March 18. According to the e-ticket sent to us, the time of our trip from Palawan-Manila is 3:10 Pm-4:30pm . While we were on our tour in Palawan ,PAL called the travel agency and our Admin Office to inform them of the rescheduling of the time of our flight from 3:10PM - 4:30 Pm to 6:20Pm-7:40 PM.On April 1, while we were on the pre-departure area of the Palawan Airport , they announced that due to the lighting problem of the airport,all flight was cancelled.Due to this cancellation our flights and other tours was also cancelled, some of my companion is scheduled to travel to Davao, Iloilo, Tacloban , Baguio and I was booked for a tour to Sagada-Banaue and we were suppose to leave for the said tour that night.On April 2 @ 8:30 AM, I approached the staff of PAL in Palawan and stayed at the check-in for almost 3 hours for the arrangement of our cancelled flights and tours.The staff assisted me, he arranged the flights of my 12 companions and refunded the amount of the fare of my 10 companions who will be traveling for Baguio. Unfortunately, the tour package I paid amounting to Six thousand pesos for the Sagada-Banaue Tour (with my colleagues) was not refunded because the original OR is given to my colleague ( our group leader) who is in Banaue on tour at that time. I even cannot refund the said amount because it is non-refundable.The PAL staff advised me to contact wecare so I would be given an advise on how to refund the said amount.When we were about to leave Palawan Airport ,our flight was again delayed for almost 30 minutes.May I request for a refund of the amount I paid for my tour since the reason the cancellation of our flight.

Sincerely,

Jackie Lou Tayaban
Training Officer
CARD MRI

'[email protected]' take forever to reply, and does not address your concern!

They have terrible service in-flight and online, but A class service when it comes to collecting payment.

Unfortunately, copy furnishing [email protected] does not work and will only reject your email, is there another key person we can complaint to?

Or another agency that can address these issues?

To whom it may concern:

There's 19 of us on this trip for flight #512 Singapore to Manila on Dec 29, 2014. This FA is very rude and not accommodating. We were seated after business class to row 53. First incident, while serving food she said it to my nephew with a very harsh and loud tone " EXCUSE ME, YOUR FOOT IS ON THE AISLE!!!" While my nephew is asleep at that time. Second incident, we asked for water repeatedly for more than an hour but was ignored. Eventually my brother went up all the way to the back and get water for all of us and that FA said to my brother " Puede na pala kayong making FA". So I went up to the business class and looked for the Purser. I reported the incident to the purser and the Purser said that she will talk to the FA. I just don't know if the purser took an action. Last incident, when we were about to disembark the plane, I told to the concerned FA that her service is really bad and she answered sarcastically " Thank you and Merry Christmas! Hoping for action to this matter to improve the services of Pal. By the way we are directors of a known Travel agency.

Sincerely,
Jacqueline Chan, Jotham Co, Tita Chan, Nellie Tee Ten, Nathan Tee Ten, Nadine Tee Ten, Noah Tee Ten, Kam Biak Chan Jr., Juvy Fonbuena, John David Chan, Jewel Chan, Joseph Dyhengco, Julie Dyhengco, Jordan Dyhengco, Darren Dyhengco, Caleb Dyhengco, Susie Chan, Justin Tan and Russel Tan

PR 506 is scheduled at 5pm and we received a message that it was delayed to 6pm. When we arrived at the airport, the counter was closed and we were surprised to see at the monitor that the schedule of the fliht is at 9pm. Noone even explained to us what happened. Very poor service.

I have sent 4 emails to [email protected] (PHILIPPINE AIRLINES complaint service center) regarding my complaint starting March 24 but I have not received any reply upto this time. Time is running out. What should I do?

write your email again, this time include the following address in CC: [email protected] (president and COO). Yes, he may not read this but his email address may compel others to do their job.

And finally: don't fly philippines airlines

cheers

Nung una akala ko kapag nakasakay ako sa PAL wow... masusulit ang bayad ko, .. kaya lng last sunday Mar 18, 2012 8:20 flight namin sa PR 146 sa pagkakatanda ko. syempre may libreng snack and coffee.. there was an flight attendant name Nikki Acuna, was so sarcastic... i expect that dahil attendat sya doon sa eroplano, will treat us nice like she do to other passengers.. ba, nman nanghingi lng ako ng water, hindi sya sumagot di syempre akala ko hindi nya ako narinig so i ask again for water... tama ba nmn sagutin ako ng "sandali lng po ah, tatapusin ko muna sila tapos mamaya kayo naman..may katarayan.i felt really embarass that time dami kaya tao, tama ba un?. syempre ung mga nakakarinig anu iisipin nila? nagmukha akong tanga sa ginawa nya, pwede nmn sumagot sya ng oo nalang diba... may explanation pa... sana lang the management will look in to it... mabuti nlng hindi ako nagiscandalo kasi may manners pa ako... ung attendant nyo na yan sana mapatino nyo!!! dahil sa nangyari its been a very unforgetable talaga. at sana may proper sunction sa mga tao at empleyadong ganyan. be fair to all passengers hindi ung mabait lng sila sa hindi natin kalahi... so plastic!!! nakakadala sumakay ng PAL.