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Pimp My Kicks (PMK)

United States,
Ohio

Consumer complaints and reviews about Pimp My Kicks (PMK)

Koocumber Send email
 
Feb 28, 2012

Took our money, promised delivery, no responses

I have no idea how I'm getting my money back. Paypal will not help as the transaction was made over half a year ago, plus I live in Australia. Help someone?
Koocumber Send email
 
Feb 27, 2012

Took our money, promised delivery, no responses

I had just received a reply from AJ Ballard, only after having sent a VERY nasty email to him (with coarse language etc). He threatened to me "I guess it sounds like you don't want your shoes, we'll just put them for sale on the site". Then today I received another reply from him saying "Sorry for not notifying you that your shoes got sent to the wrong place. With that settled, what address should I send them to?"
I have given him my address, and made it VERY clear that if my shoes were not arriving and if I did not receive a shipping number ASAP, I would be very displeased with him to say the least. If I don't get my shoes or a proper reply from them in about 2-3 weeks time (because I'm a nice and patient person), you can definitely write PMK off as a total scam.
Chris92257 Send email
 
Feb 27, 2012

Took our money, promised delivery, no responses

Folks - it is very clear that if you are not getting your shoes and getting excuses - you can keep waiting on getting your shoes. We were told in an email that a custom shoe can take 8 months to complete. This is quite different than when my son placed his order in mid November and he was promised delivery before Christmas. Every time he called he was given a different date of delivery. When I asked for a specific date they gave me one but when that date came and went I called them only to be ignored. Never once until I started bugging them did they say it took 8 months for an order.
I went to my bank-credit card company and will have my money back today. My bank and PayPal will be going after PMK for the money but at least I will have my money back. PayPal has a 45 day period to file a dispute so if it is past that time, contact your bank or credit card company. Yesterday I sent an email to a TV station in Cleveland as sometimes they have consumer advocate departments that can get the word out. Today I am filing a complaint with the Attorney Generals Office. Just google Attorney General Ohio USA and you will find the links to make a complaint.
PMK claims they are super busy but it appears to me that if you are a small customer - a single order - they are in no hurry to take care of you and do nothing more than supply excuses. I was told that my sneakers were almost done then they spilled paint on them so had to start over. Then they gave me a delivery date of Feb 20 and when my shoes didnt show up and I contacted them - they ignored me over and over.
I have documented every single conversation, noted the dates and times I have left messages and have never been called back, have saved all my emails, everything. When my bank/credit card company saw my documentation they immediately began the process of giving my my money back and then as I said, they will work with PayPal to get the money back from the company.
The more people who start complaining and bringing this to everyones attention, the better chance we have of stopping these unethical business practices.
Dont give up on your efforts and let them take your money and not give you your product. I have written proof they do nothing but make excuses and offer lies. They told me they are members of the BBB and they are not - that is a lie plain and simple. Pester the hell out of them - use your legal resources - your bank - your credit card company - everything available to you.
Good luck and spread the word on Facebook, Twitter, anything else you have to use.
Mikev10 Send email
 
Feb 27, 2012

Took our money, promised delivery, no responses

If you need any kind of Documentation, i have also kept my emails and paypal receipts for the record. Im not sure that will help, but just want to offer it up in order to try and do what i can. I will be going to my bank when it opens again and try and get my money back. I have spread the word as much as i can at this point and just hope everything works out for everyone at this stage.
Mikev10 Send email
 
Feb 27, 2012

Took our money, promised delivery, no responses

I made my complaint with the BBB a few day ago. I suggest if your emails are being ignored by Pimp My Kicks you should also file a complaint. After I filed one i received an email from PMK saying that i was being unfair and the shoes were almost complete. I thought i might be the only one and that i was being unfair, but i can see this has happened to others as well. Please let me know of any advancements you two have made on this matter. I am also from Australia and i don't want others to get treated this way.

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