I have sent it now for the third time and still no reply. Rachel - you said you would help but I haven't heard anything.

I have done twice now directly to you as it says it my complaint. Please check you emails.

I bought the Panasonic HDC-SD900 High Definition Camcorder from Pixmania on the understanding that I could claim £50 cashback that was advertised on their web page as a Panasonic cashback deal and this is why I bought the camcorder from Pixmania. I filled in the cashback form and sent it to Panasonic who wrote back saying that it was not eligible as it is not UK stock and that I have to deal with Pixmania directly to claim the cashback. I wrote to : [email protected], and [email protected]. with all the details and scans of all the paperwork. Neither have replied to me and it would be good to know what to do next. It is outrageous that Pixmania get away this and it seems like a scam to me.

Hello
I am sorry if you have contacted me and I have not replied or the refund has not been requested. All the cash back enquiries I have received completed have been forwarded directly for a refund, and I have emailed some clients and am currently waiting for further information.
Please resend your email with the attachments to me on [email protected] and I will ensure this is corrected immediately.
Kind regards,
Rachel
Pixmania Mediator