My family (with my wife, my 6 y/o son and my 7 month old baby) along with my wife's couple of nieces went to Pizza Hut SM Bacoor last Saturday 05Jun2010. One of the foods we ordered was the baked macaroni. Since the youngest from the group, my baby, was already hungry, my wife gave a portion serving to him. A few spoonfuls of baked macaroni has already been eaten by my baby and what's left in the bowl was placed in in my plate as well as my wife's.

While eating the first few bits of the said macaroni, I noticed that the food is already expired. I know the taste of a fresh one because we always order the same food every time we visit Pizza Hut. I raised the matter to the store manager and he gave me the contact number to let them know what will happen.

The next day, Sunday, as early as 3am, my baby started to have diarrhea and became very severe throughout the day. Monday, I rushed my baby to the hospital as his diarrhea became much worse. I also contacted the Pizza Hut manager to inform them about the situation.

By Wednesday, my baby's diarrhea subsided. When talked to the manager again, she advise me that Pizza Hut can only reimburse back any expenses incurred during my baby's sickness.

I just wonder why they will just pay us for the expenses like the tests and the medicines?

After all what happened to my son? The worries, significant loss of weight of my baby, 3 nights without sleep, setting all other things aside just to take my baby to the hospital, the disappointment to the quality of food we got?

Pizza Hut doesn't know how to keep their loyal customers.

We were a loyal customer of Puzza Hut and we dine here once every 2 weeks. Our company is also a big customer of this.

But now, I don't think we will visit Pizza Hut again. I'm totally disappointed.

I also had a bad experience in their very poor service. My 3 kids and yaya had lunch at Pizza Hut SM MARILAO this afternoon. I ordered food and asked for a bottomless RED iced tea and 3 milkshakes for my kids. They served the iced tea first, so i called one of the waitress and informed them for the wrong drinks. As she serving the milkshakes one of the glass fell and spill all over my dress and the worse they're not even managed to wipe the slippery floor until i said so. Our lunch turned out a big mess. I don't mind paying php2000 for that lunch alone huh funny is they put service charge to my bill well after what had happened they still got the nerve to charge me for the service honestly they don't know exactly how they goin to treat their customer nicely. I'm a regular customer of pizza hut even in the UK but never had i experienced such POOR SERVICE in my home country. I am very very disappointed. I hope the management will do something about it. U should still consider the needs of your customer.