Good day,

I have joined Planet Fitness Hennopsview, Centurion on the 14th of January 2019. I signed two contracts, one for me and one for my son (minor). I had to pay a joining fee for myself of R200 and none for my son. As well as a tag fee of R125.00 x 2 = R150 (one for me and one for my son as we have separate contracts- of which I have proof). The contract stipulated a monthly fee of R199.00 per contract, which amounts to the total of R398.00 per month (both contracts).

At the end of February (28) 2019, two amounts where deducted from my account, one for R199.00 and the other one for R344.00 (not what we agreed and signed on the contract). I first phone the financial department of Planet Fitness Hennopsview, but nobody picked up the phone so I phoned the sales person, Dewald on the 1st of March 2019 to please explain why they have deducted more money that they where suppose to, and he assured me he will let me know the same day what is going on. I am still waiting for his call today. Then on the 8th of March I had the amounts reversed.

Then at the end end of March 2019, 5 debit orders for different amounts were deducted from my account on the 28th of March 2019. The amounts where the following: R199, R199, R219, R243, and R344. A total amount of R1207. I had two amounts reversed and left a total of R806 that was a little more than I was supposed to pay, but its just R11.00 more.

Then on April the 4th, 2019, I received a threatening sms from Planet Fitness that said I am still in arrears. On that same day I have send an e-mail to the marketing/sales manager and general manager asking what is going on. The marketing sales manager send me a nonsense e-mail back with still NO ANSWER to why all the money have been deducted of my account.

I am not happy with this service and an attorney adviced me to have the money reversed and give Planet Fitness Hennopsview a 20 day notice period as they are in "Breach of a Legal Contract" by not keeping to the terms and conditions as per agreed upon.

I am writing this e-mail as I feel that they should be investigated and the public must be warned about their conduct of business..

Regards
Christa Johnson