Reply to the software merchant - dvd shrink Converter not accessing my disc drive, no files appear in work box. nothing, blank. freezes up. dvd shrink, very erratic frame movement, no sound. my browser is google chrome, I am operating windows 8.1, Antivirus is Norton 360. This is more than ridiculous! you have posted, 30 day money back gurantee, trust us, !! and I did, I have made every effort in making this work, I have followed instructions. REFUND for both invoices # 79651246 order # 79650328 Thanks!! Screenshot has been provided, so there should be not more back and forth hassles! You said 30 day money back gurantee, trust you and I did. Now do the right thing! ORDER REFERENCE # 79650328 from 04/28/2014 10:16 Supplier Product Quantity Total Dubai Click LLC DVD Shrink 2014 (893594) - - Get your Activation Code Now! (3166828) 1 29.95 Dubai Click LLC - Lifetime Unlimited Dvdshrink Updates (Recommended) for DVD Shrink 2014 - Get your Activation Code Now! 1 9.85 Dubai Click LLC - Be sure to know how to shrink any DVD! for DVD Shrink 2014 - Get your Activation Code Now! 1 9.85 Order Total (Paid via Visa : XXXX-XXXX-XXXX- 5029 - Bank of America, National Association (United States)) 49.65 ORDER REFERENCE # 79651246 from 04/28/2014 10:37 Supplier Product Quantity Total Dubai Click LLC DVD Shrink 2014 (893594) - Burning Software Activation! Unlock the DVD Burning Feature in dvdshrink software! (3188186) 1 9.95 Order Total (Paid via Visa : XXXX-XXXX-XXXX- 5029 - Bank of America, National Association (United States)) 9.95 Total Refund Owed = $ 59.60 $49.66 + $9.95 = $59.60 Thank You! dvd shrink SCREENSHOT WAS SUPPLIED!