On 6/08/2011 we visited the Popeyes Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally came out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do".

I called Popeyes when I got home. I spoke to a customer service rep that took all the info. She told me that someone would be contacting me within 48 hours. It is now 6/15/2011. I still have not heard from anyone from Popeyes. I guess this shows the company's concern about their patrons (former now). We will never go back because of their lack of concern.

march 10, 2012 vivited location in Whitby, Ontario, bought 4 orders, requested one additional sweet and sour sauce for the chicken orders and was told NO, said it was Head Office rule. Asked them again and said I would complain in writing to their HO and did they think it was worth to loose a customer over one sauce, They still said HO rules, so I bought one, they charged me $0.26, line up was getting bigger and bigger, told them again unreal that they would think nothing of loosing a customer for $026 cents.Took my 4 orders and left, never to return again, and good material to report to various food service places, the old story one bad service deserves 10 other to be told