I been talking with your people since last week and we agree the day and approximate time you will be at my place, i email, chat and call several times, but the supervisor and the customer service where unable to solvent a simple problem, they want me to wait another day, means miss another day at work, do you have any idea how much money that is for me?
And toke my attention that
1.- your delivery people don't leave any note advising they try to deliver a package, I found that they suppose to be at my place because on Friday when the pack wasn't at my place I track the package on internet and I found that they leave a note. NOTE that I never found.

2.- and one of your customer service told me that the package can't be delivery because my street is one way and there is not parking, if you google the address,you will see the big lie your people is giving to me, there is two ways street and delivery parking available.

3.- the lady at Mount Hope facility told me that the truck can't come back to my place because the package is too big, ( so the package is 53. pounds weight and is a box that I was able to put on my little Honda.

4.- On Saturday when I call to the number 1-888-744-7123, the guy who answer my call told me that the package can't be delivery on Monday because the facility at Mount Hope doesn't work on weekends so I will has to wait until Tuesday to get my package back, so we agree, he suppose to take note and passed it to the facility and now they are telling me that they when on Monday????

So I only see not help and frustration. I don't want the package back, I can't be skipping work to wait for the delivery, at the end the mattress cost me more than double if I have to count the time off I had to take.
The Purolator people only put excuses and excuses,
Could be nice if we stop using companies like that, they can close business and leave room for trusty companies