Date: 29/10/2019
Time: 09:45am
Brunch:
Taman Cheras Makmur Post Office
Counter number: 4
Staff name: Azlina

Azlina didn’t read and understand your company SOP with Shopee shipping procedure, now Shopee already change to 2 copy consignment note instead of 4 copy, but the staff rejected my parcel and ask me print out one more copy consignment note for poslaju copy purpose. After that I go to nearest 7-11 to print out another copy, when I return back to post office, I direct call Shopee CustService and pass my phone to the post office staff (Azlina), after the conversation, Azlina just noticed that Shopee already change their Shipping SOP, she is like just wake up and answer me: “ mana I tau, office tak cakap pun.” She did not apologize to me at all.
The main point is, if something that she not sure or don’t know, she should ask her superior to double confirm, not adhere her mind direct say no to customer.
She is not professional and so blur, wasting my money and time, pls train properly your staff and get back to me ASAP.

Best Regards,
Phylist low
[email protected]