Submit a Complaint

Post Office Malaysia

Malaysia

Consumer complaints and reviews about Post Office Malaysia

Phylist Low Send email
 
Oct 29, 2019

Counter Staff are not professional and blur on duty time

Date: 29/10/2019
Time: 09:45am
Brunch:
Taman Cheras Makmur Post Office
Counter number: 4
Staff name: Azlina

Azlina didn’t read and understand your company SOP with Shopee shipping procedure, now Shopee already change to 2 copy consignment note instead of 4 copy, but the staff rejected my parcel and ask me print out one more copy consignment note for poslaju copy purpose. After that I go to nearest 7-11 to print out another copy, when I return back to post office, I direct call Shopee CustService and pass my phone to the post office staff (Azlina), after the conversation, Azlina just noticed that Shopee already change their Shipping SOP, she is like just wake up and answer me: “ mana I tau, office tak cakap pun.” She did not apologize to me at all.
The main point is, if something that she not sure or don’t know, she should ask her superior to double confirm, not adhere her mind direct say no to customer.
She is not professional and so blur, wasting my money and time, pls train properly your staff and get back to me ASAP.

Best Regards,
Phylist low
[email protected]

Counter Staff are not professional and blur on duty time

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username