I also have had the same thing happen.I have written a letter as told by the customer adviser to the address at 1 Liverpool Street and also the one that double whammy has put on in Manchester.Oh and have emailed them.They should get one of them at least!!!

The same thing happened to me.£ 69.59 taken from my bank account.

I ACTUALLY WORKED FOR THIS CORRUPT COMPANY AND I HAVE LEFT BECAUSE OF THE TERRIBLE WAY IT WAS RUN. THE MANAGER HIMSELF IS AN IDIOT AND LIES TO THE STAFF. I HAD A CLOSE FRIEND WHO WAS A MANAGER WHO TOLD ME A LOT ABOUT THE COMPANY BEHIND THE SCENES. I, E THE MANAGER WILL MAKE THE CUSTOMER BELIEVE WE CAN GUARANTEE THEM A LOAN AND THEY DIDN'T EVEN HAVE LOANS TO OFFER. NOT ONLY THAT THEY HAVE DIFFERENT BRANDS SUCH AS URMONEY.TV- POWER LOANS, LOANS DIRECT AND THE ONESTOPMARKET ALL TRADING AS ONE COMPANY MAKING THE PUBLIC THINK THEY ARE DIFFERENT COMPANIES. HE ALSO MAKES THE PUBLIC THINK WE WILL ONLY TAKE ONE PAYMENT BUT WILL TAKE ANOTHER PAYMENT 8 MONTHS LATE R AND MAKES THEM THINK ITS ANOTHER BRAND WHEN REALLY IT IS HIM AGAIN. ONE OS THE CUSTOMERS HAD OVER £100 TAKEN FROM HER AND IT WAS FROM ALL THE BRANDS BUT ITS STILL ONLY THE ONE COMPANY. I HAD TO LEAVE AND I WILL BE REPORTING IT TO TRADING STANDARDS!

Exact same thing happened to me I was fumming a single pregnant women of 3 and had to pay my bills on the 15th of febuary only to find £67.59 had been taken out my bank when I phoned they said you ticked the t&cs I said so that gives you the rights to take money out of my bank no it doesn't I told them you never sent a email or letter stating that I'm a member thanking me for signing up or nothing surely by law if I was a member like they said I was they would send confirmation of membership and a date to which they would take money out of my account there excuse was we don't do that as we are a secure web site based company only bull crap I got angry which I shouldn't of done and said I'm not paying you £67.59 to sit on your arse putting on lenders that could offer me a loan I never even had a loan she told me to write a latter of cancellation to get my refund 3 weeks after sending letter and still no refund I think we should take them to trading standards.