I took a Pricelock for 800 zar in september 2019. it included free installation, decoder and dish...

Its now 2020 April 6th and still waiting... contaced dstv many times...

I work nights so i am unable to visit the branch personally .
I want compensation for money lost and credit spent calling them more than 20 times... They refuse to hv me speak with a manager...

i have a big problem with the price lock that I took with multi choice.I was told at sale stage that it's a debt Oder package to my surprise last night I was told my account was changed to cash . And I was never informed of that,I only found that out last after 2 months of calling and asking why are you guys not taking your money on the day that we agreed on. To make things worse I'm being told by the agents that I need to pay for all the months they were not taking money from my account . I never told anyone to change my payment method to cash and I was never informed not even once that my payment method was changed to cash so now why must I be the one to pay for the messing up of multi choice

I apply for pricelock which I qualify and received the decoder a week ago.
One of the consultants told me to call for an installations guy to come and do the installations which I do but since i call him nothing happen no installation taking place.
The installations guy stays in Vasco cape town and his number is 073 177 5636.