From : Augustina Dimpane
HOME CHOICE IS A SCAM
During the Month of March 2020, I ordered a 4 piece of Duvet sets that was on Promotion.I but did not receive my order until today. During July Month 2020 I received a call from HomeChoice confirming if I did receive my order and I told them that I did not. On Monthly basisIn I got an smses stating that they did not receive my payment for the account, I told them that I will not pay for the things I did not receive. They told me that I must send an affidavit and a certified ID copy, I did that but even today I haven't receive any feedback from them and this is affecting my credit profile at credit bureaus.
HomeChoice is a scam working with courier companies or their drivers.
Some must attend to this, even the debt collectors they are using is of no assistance because everyday they call trying to collect the money from me and I tell them same thing but they are also falling to follow up with HomeChoice.
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BELOW ATTACHED IS MY LAST ACKNOWLEDGEMENT FROM HOME CHOICE... BUT NOTHING IS HAPPENING..... ONLY THE SERIES OF CONSULTANTS ENQUIRING FROM ME WHEN AM I GOING TO PAY.... TRULY SPEAKING IF FEEL THAT THIS IN A SCAM TO DEFAME MY CHARACTER....
----- Forwarded Message -----
From: "HomeChoice Support" <
[email protected]>
To: "
[email protected]" <
[email protected]>
Sent: Wed, Nov 11, 2020 at 11:41
Subject: Enquiry Received Ref #1089004
Hi Dimpane Lehlohonolo
Thank you for your email.
We have received your feedback with regards to your order. Please give us an opportunity to investigate what went wrong after which we will get back to you.
Please reply to this email should you want to follow up. This will assist our team to track all your valued correspondence and most importantly, assist us in resolving your enquiry.
Home Deliveries:
We’ll send an SMS to let you know when your order is on its way to you. This SMS will include the parcel number(s), which you can use to track your order.
It will take 5-10 days to deliver an order to your door via courier, depending on where you live. For
example, if you live in the main city areas, it will take up to 5 days.
If you live in areas that are harder to reach, it could take up to 10
days.
Post Office deliveries via SAPO:
We’ll send an SMS to let you know when your order is on it’s way to the post office.
This SMS will include the parcel number(s), which you can use to track your order. We will send a second SMS when your order is ready to be picked up from the post office.
Post office deliveries might take slightly longer. Don’t worry we’ll contact you if your delivery is delayed.
For speedy deliveries:
Ensure you’ve sent us clear copies of your proof of income.
Ensure your contact and delivery details are up to date. To update your details, click on ‘My Account’. Or contact our call centre on 086 146 324 (South Africa) or 0027 21 680 1300 (outside South Africa) for help.
Please click here to view our FAQs regarding deliveries.
If you have any questions please contact us.
Please reply with your HomeChoice account and/or ID number if you haven’t done so yet.
Thank you and regards,
HomeChoice Customer Success Team
- 1089004 – (HomeChoice Reference)
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